Spa Coordinator

Spa Desk Coordinator | The Portland Regency Hotel & Spa – Old Port District

The historic The Portland Regency Hotel & Spa is seeking a friendly, organized, and guest-focused Spa Desk Coordinator to join our team. Located in the heart of Portland’s Old Port, our hotel features a full-service spa, fitness center, and multiple dining outlets, providing a relaxing and upscale experience for both guests and members.

If you enjoy hospitality, wellness, and creating exceptional guest experiences, we would love to meet you!

Schedule: AM and PM shifts, weekends a must, holiday availability, full-time position (30+ hours)

Full-Time benefits include Medical, Dental, Life, and Short-Term Disability insurances, Holidays, and PTO. Part-Time benefits include Sick Time. All employees receive HHA Discounts, Fitness Center use, Uniform, Parking and Employee Meal. 401k plan with a match after one year.

What You'll Do

As the Spa Desk Coordinator, you will be the welcoming face of our spa, ensuring guests and members receive attentive and professional service.

Key responsibilities include:

• Greet and check in spa guests and fitness members


• Schedule spa reservations and manage bookings


• Process spa service charges, retail sales, and gift certificates


• Promote spa memberships, services, and products


• Maintain accurate records using spa management software


• Assist with opening and closing procedures, including cash handling


• Support spa operations by maintaining cleanliness, linens, and guest amenities


• Assist with basic fitness center and Jacuzzi upkeep


• Provide professional support to guests and resolve concerns as needed

What We're Looking For

• High school diploma or GED


• 6+ months of customer service or hospitality experience preferred


• Comfortable with computers and multi-line phone systems


• Strong communication and guest service skills


• Ability to multitask and stay organized in a fast-paced environment


• Professional, positive, and team-oriented attitude

Work Environment

This role involves sitting, standing, walking, guest interaction, and occasional lifting up to 25 lbs. The spa environment is typically quiet, relaxing, and guest-focused.