Spa Coordinator

Position: Spa Coordinator

Department: Spa

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)
•Constant interaction with guests by phone or in person making Spa/Salon reservations and explaining services
•Accurately enter reservations for treatment room and therapist
•Understand and respond to all guest needs and requests in a timely and professional manner. Maintain pleasant and welcoming demeanor in person and over the phone
•Ensures The Greenbrier experience
•Adheres to policies of the facility
•Reports any incidents or accidents to the Spa Director
•Submits all paperwork and financial reporting, when applicable
•Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair
•Maintains a monthly inventory of supplies and/or products, when applicable
•Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests
•Participates in the Manager on Duty (MOD) schedule, if applicable
•Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times
•Greets each and every guest with a smile and direct eye contact
•Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc
•Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper coverage when it’s necessary to leave the area
•Keeps area clear of clutter and personal effects
•Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book
•Informs facility manager of any member, guest, or facility issues
•Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable
•Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable
•Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events

Normal Working Hours: (Shift, days)
•32-40 hours per week in season
•Staffing requires availability on holidays and 7 day a week operation
•Shifts - Flexible

In order to be successful in this position, the ideal candidate must meet the following criteria in addition to the Mobil 5 Star Service Standards for All Employees.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)
•Retail and phone preferred
•Experience with a cash drawer preferred
•Customer Service experience required
•Ability to lift 25 lbs

Educational Requirements: (Degree/Certification, highest required/preferred, field of study)
•High School Diploma or G.E.D.
•College Degree preferred

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)
•Excellent communication, customer service skills, and work ethic
•Ability to express information clearly
•Excellent verbal and written skills

Technical Requirements: 
•Computer skills (Word and Excel)
•Working knowledge of all services and products
  
 
Location of Work    
Indoors    
Heated     
  
Work Postures Continuous (up to 8 hrs. in an 8 hr. shift), Frequent (up to 5.5 hrs. in 8 hr. shift),    Infrequent (up to 3 hrs. in an 8 hr. shift), Rarely (up to .5 hr in 8 hr. shift)
 
 Standing- Continuous
 Sitting- Continuous
 Walking- Rarely
 Climbing- Rarely  
 Bending/Stooping- Infrequent
 Overhead Reaching- Infrequent 
 Arm/Hand Movement- Frequent 
 Hand/Eye Coordination- Frequent  
 

Lifting Requirements

Rarely (up to .5 hr in 8 hr. shift) 21 – 30 lbs
Horizontal Lift
Overhead Lift
Floor to Waist Lift   
Grasping    
Push/Pull    
Carrying         

Required Supervision: (Reports to, Supervision provided, number of people to supervise)
•Reports to Assistant Spa Director

Other Requirements:
•Must be able to multi-task
•Efficient, well organized, and able to handle a variety of duties simultaneously
•Professional manner, discretion, and appearance
•Energetic, enthusiastic and motivational
•Strong team player

*Requirements are Subject to Change