Spa Director

About the Spa Director Position 

The Spa Director holds the vision of the spa and guides it in exciting, profitable directions with a well-curated menu of services and retail products, a well-scheduled and well-functioning
team and strong relationships with clients. The Director ensures long- and short-term profitability of the department through strong analytical and leadership skills.  

Qualifications,
Skills and Personality 

The Spa Director possesses
a high level of maturity and
professional and personal fortitude, balancing empathy for all team members with accountability.
A high level of attention to detail extends across a wide range of responsibilities and requires the ability to ensure that the facility is spotless, that products are used wisely, that clients feel seen and heard, that each team member is valued and empowered, and that tasks are fulfilled on a timely basis. Self-motivation and leadership skills are essential, as is “grace under pressure”. Must be fit enough to run up and down stairs; curious and hungry for knowledge; and not afraid of hard work and occasionally odd hours.  

Core Responsibilities 

• Manage the P&L for a profitable department. Make recommendations for pricing, budget, compensation, and KPIs. 

• Recruit, develop and retain
  a strong team. Create multi-media training and resource material and systems to ensure facilitate training and ensure accountability.  

• Create effective marketing and PR programs in conjunction with hotel.
  Develop and update treatment menu to stay current and profitable. 

• Select retail and backbar products, tools, equipment, and supplies. Track inventory and profitability.  

• Ensure legal and licensing requirements are met
  in all areas.  

• Develop and model warm, professional relationships with guests using anticipatory service. 

• Performs other duties as needed including overseeing maintenance and repair, booking reservations, performing front office duties, ordering product, etc. as needed.  

Requirements: 

• Prefer
  2-3 years as a Spa Director in a 4-5 star property, but
  would consider an Assistant Director or Manager who has a great track record and is ready for the next move. Related fields will be considered, especially if the candidate has a deep knowledge of spas and wellness.  

• Proven ability to recruit and build a team. 

• Prefer
  bachelor’s degree or higher.  

• Exceptional written and spoken communication skills in English.  

• Proven ability to learn and teach new software. 
  Proven ability to recruit and build a team.  

• Ability to occasionally lift 25 pounds and to move quickly through the facility as needed. 

• Be well-versed in spa treatments, vendors, equipment and trends.  

About the Rusty Parrot Lodge and Spa 

The Rusty Parrot Lodge opened in 1990 as the first luxury hotel in Jackson Hole. We thrive on creating the one-of-a-kind experiences that we all relish when we travel. While the facility has always been important, it's truly the team that defines our character. The independence of a family-owned property allows autonomy and input from each team member without bureaucracy, while its status as a member of Small Luxury Hotels of the World provides guests an assurance of quality and team members with benefits like continuing education and discounts on unique properties worldwide. We treat guests like we want to be treated…with authenticity, phenomenal service, and enthusiasm. Following a complete rebuild, the new spa opened in July 2024.  

About the Body Sage Spa 

The spa grew organically out of Heidi Harrison’s massage practice within the hotel and became Jackson’s first spa in 1995. The commitment to natural, organic treatments is not a trend, but a principle that’s been in place from the beginning. The spa has enjoyed an outstanding reputation among both locals and travelers for the quality of the practitioners and their ability to provide bespoke treatments and create unforgettable wellness experiences. We hire great people with an unusually high skill level and give them the tools to practice their craft well. Regardless of what brings people to the spa--be it overused muscles, parched skin or a stressful week—we provide space for deep relaxation that allows the body to heal. The spa name honors the body as the sage, the internal source of wisdom and healing.