Spa Front Desk Agent

Job Summary

As a Spa Front Desk Agent, you will be the first point of contact. You will welcome guests and greet people who visit the Spa. Multitasking and stress management skills are essential for this position.

Ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

Must be available on weekends.

Essential Functions

• Greet all clients as they enter the Spa.
• Performs other duties as assigned, requested, or deemed necessary by management.
• Responsible for booking appointments, scheduling appointments, and confirming appointments.
• Maintains a friendly, cheerful, and courteous demeanor at all times.
• Ensure outstanding customer care at all times.
• Answer all incoming calls and redirect them or keep messages.
• Settle payments.
• Great communication skills between Guests and Co-workers.
• Retail sales.
• Knowledge of our Treatments and products.
• Demonstrates respect, sensitivity, and concern for guests' needs in a professional and pleasant manner. Answering questions and addressing complaints.
• Maintains schedules and work hours as they are scheduled.
• Participates in keeping an accurate inventory.
• Keeping the front desk tidy and presentable with all necessary material.

COMPENSATION & BENEFITS OPPORTUNITIES

Work Perks:

• Employee meal program
• FREE parking
• Uniform provided - with in-house laundry

Medical, Dental, Vision & Life Insurance, Flexible Reimbursement Plan:

• Full-time employees are offered these benefits first of the month following 60 days of employment
• Must maintain a minimum of 30 hours per week or more.
• Variable-hour team members could be eligible 12 months after their date of hire, with supervisor approval, so long as they have averaged 30+ hours per week throughout their first year.

401K Plan:

• Team members are eligible to participate at the age of 21 or greater and at the 1st of the month following 60 days of employment.
• 2% match with a 4% contribution from the team member.

PTO:

• 6 months gets 7 PTO days - 728 hours (average 28 hours per week)
• 1 year gets 10 PTO days - 1,456 hours (average 28 hours per week)
• 2-4 years gets 15 PTO days - 1,456 hours (average 28 hours per week)
• 5+ years gets 20 PTO days - 1,200 hours (average 23 hours per week)

Holiday Pay:

• Hourly team members who work on Thanksgiving and Christmas will be paid their wage at time and a half.

Employee Discounts:

• Team members enjoy 10-25% off at our beautiful Spa, 20% off at Hagadone Restaurants and Lounges (includes immediate family members and 2 friends), Free daily cruises (team member only, upon availability), discounted room rates, discounted golf rates, just to name a few!