Spa Lead

Description

Gravity Haus is looking for an enthusiastic and knowledgeable Spa Lead to join our growing team. The Spa Lead is responsible for providing guests with comprehensive and professional massages and/or esthetician treatments. The spa lead will lead and develop the spa team by way of training and standards. The spa lead will work with spa management to drive spa business, revenue and enhance the guest experience. 

That’s where YOU come in!

Who You are

• Exceptional communication and problem-solving skills with a commitment to delivering outstanding customer service.
• Strong organizational skills to effectively coordinate schedules and offerings.
• Current knowledge of spa trends and practices, with a willingness to stay updated.
• Proven ability to mentor and support team members, fostering growth and development.
• Flexibility and dependability in work scheduling to meet operational needs.
• Cooperative and collaborative attitude, working well with diverse teams.
• Patient, empathetic listener with strong interpersonal skills.
• Energetic and enthusiastic approach to work, with a commitment to professional and facility goals.
• Appreciation for and dedication to sustainability, the outdoors, and personal growth.

What You’ll Do

• 10 hours of spa lead availability weekly
• Full time availability 30 hours average per week
• Flexible schedule, including days, nights, holidays, weekends and must be available on an "on call" basis if needed
• Responsible for training all new and current service providers on spa treatments and protocols
• Responsible for professional product inventory and control
• Coordinate and enter payroll as needed for spa team
• Ensure service providers follow service rules and regulations under their license in the state
• Ensure service providers are monitored and trained on new and existing protocols
• Act as a leader for service providers and work with spa management to enforce service standards and HOPs
• Distribute professional products to staff as necessary and maintain cleanliness standards of front and back of house
• Assist spa director in ensuring that service provider licenses are up to date and renewed as needed
• Assist spa management with service providers schedules as needed
• Assist in arranging vendor training on treatment protocols and retail
• Responsible for quarterly meetings of spa department and attendance
• Provide communication channel from spa management to spa team
• Assist in inventory/ordering pars of retail product for services
• Communicate any maintenance/general cleanliness issues to spa management
• Ensure equipment utilized for treatments is in good working order
• Be an Ambassador for Gravity Haus, sharing our mission and and vision to build our globally conscious community for the modern adventurers!

Embrace the Gravity Haus core values of:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It
• 
  

 What We Can Offer You

• Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership. For part time team members, benefits vary.
• Treatment commission pay: $45-65+ commission / treatment plus gratuities.
• Transportation/Parking incentive available 

Requirements

Education and Experience

• Massage therapist license required
• Esthetician license is beneficial
• 1+ years of experience in spa services
• 1+ years leadership experience preferred
• Associates degree preferred

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift 50lbs