Job Summary
Hand & Stone Massage and Facial Spa in Hollywood, FL is looking for a dynamic, personable manager who can lead a team and oversee day-to-day operations of a busy spa. This person will be a mentor and inspiration to our entire staff by maintaining high performance standards, leading by example, providing superior customer service, and setting and reaching sales goals for the individuals and the team.
Hand & Stone is one of the fastest growing companies in the spa industry, with more than 650 units nationwide. We are leaders in offering our clients superior services at affordable prices and flexible, consumer-friendly membership plans.
Job Description
Our Spa Director/Spa Manager serves to support the Spa Owners in executing the day-to-day operations along with specific assigned responsibilities.
Responsibilities and Duties
Major responsibilities include (but will not be limited to):
- Immediate Supervisor to Lead Massage Therapist(s), Lead Esthetician(s), and Sales Associate(s).
- Provide Exceptional Customer Service to Members/ Guests
- Oversee and Manage the Daily Operations of the Spa
- Oversee All Customer Service Challenges
- Motivate Massage Therapist and Esthetician Sales & Growth
- Meet team membership/gift card sales goals
- Recruitment of Sales Associates
- Communicate sales promotions and service options with clients
- Social media responsibilities
- Schedule/Confirm appointments and balance the daily appointment book
- Focus Heavily on Analyzing and Maximizing the Appointment Book
- Oversee All Client Surveys and Ensure Feedback is Given to All Employees
- Ordering – Service Supplies & Equipment
- Inventory – Routine Counts and Inventory Organization
- Handle Service Provider Paycheck Disputes, Scheduling Conflicts, Call Outs, Documents, etc.
- Recruiting, Hiring, Training, Scheduling, Performance Reviews, Documentation, & Meetings of All Massage Therapists & Estheticians
- Participate In Training Programs, Conferences, and Other Aspects of Professional Development
- Handles all Compliance Requirements - Corporate, City, County, and State
- Onboards all Employees including all Documentation, Communication and Requirements
- Complete Any Additional Administrative Tasks
- Community Outreach – 1 per month
- Uphold store cleanliness standards in the entire spa
- Computer data entry
- Oversee training of staff
- Create and aid in implementation of sales goals for staff
Qualifications and Skills
PREFERABLE QUALIFICATIONS
· 3+ years in sales
· 3+ years management experience
· Experience using Zenoti software
· Must have your own reliable transportation to and from the Singh Spas location
POSITION REQUIREMENTS
· Goal-oriented, with the ambition to obtain top-management level
· Sales experience with proven results; membership sales is a plus
· Capability to work flexible hours, specifically nights, weekends (Sundays or Saturday’s), and holidays
· Excellent verbal and written communication skills
· A fast learner, with a positive attitude; remain calm in fast pace environment
· Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
· A strong team player with the ability to work independently under minimal supervision
· Exceptional with organizing and prioritizing; attention to detail and multi-tasking
· Critical thinking skills, including customer conflict resolution
What We Offer:
- Competitive salary
- Bonus potential of $10k annually
- Compassionate management
- 401k with up to 4% match
- Employee discounts
- Flexible scheduling
- Annual employee appreciation outings and events
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Salary :
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