Spa Manager

Leadership & Operations

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  Lead, supervise, and support Spa team members in daily operations.

  
  


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  Ensure smooth, efficient, and guest-focused Spa operations at all times.

  
  


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  Maintain complete knowledge of all resort amenities, Spa services, products, and hours of operation.

  
  


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  Uphold LakeHouse Spa standards consistently with all team members.

  
  


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  Supervise daily guest interactions and resolve guest concerns promptly and professionally, ensuring follow-up and satisfaction.

  
  


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  Oversee Spa scheduling, appointment bookings, and service flow for individuals and group bookings.

  
  

Financial & Administrative Responsibilities

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  Actively participate in forecasting, payroll, scheduling, and labor management.

  
  


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  Maintain departmental expenses within established budgetary guidelines.

  
  


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  Assist with inventory management of professional products and supplies.

  
  


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  Ensure proper linen control and cleanliness of all Spa areas.

  
  

Staffing, Training & Development

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  Recruit, hire, onboard, train, and retain Spa team members.

  
  


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  Train staff across Spa areas including guest services, sales, and Spa operations.

  
  


• Support Company on-line training platform, ensure employee participation, schedule time for compliance.


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  Motivate team members to perform at their highest potential.

  
  


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  Conduct performance coaching, evaluations, and disciplinary actions as necessary.

  
  


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  Foster a positive, professional, and team-oriented work environment.

  
  

Meetings & Collaboration

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  Attend and actively participate in:

  
  
  
  
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    Departmental meetings

    
    
  
  
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    Guidance Team meetings

    
    
  
  
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    Operations meetings

    
    
  
  
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    Quality meetings

    
    
  
  
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    Daily stand-ups

    
    
  
  
  
  


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  Work collaboratively with other resort departments to support operational goals.

  
  

Supportive Functions

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  Attend all required departmental and resort meetings.

  
  


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  Perform duties within a team-based environment.

  
  


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  Professionally represent LakeHouse Spa and Lake Austin Spa Resort at all times, including while on property.

  
  


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  Maintain LASR appearance and grooming standards consistently.

  
  

Knowledge, Skills & Abilities

Essential Qualifications

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  Strong accounting, budgeting, and forecasting knowledge.

  
  


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  Proven leadership and supervisory experience.

  
  


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  Minimum of two (2) years in a management role with direct staff supervision.

  
  


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  Demonstrated Human Resources knowledge and sound judgment.

  
  


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  Strong verbal and written communication skills.

  
  


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  Computer proficiency, including Microsoft Excel and Microsoft Word.

  
  

Preferred Qualifications

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  Spa and/or salon experience.

  
  


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  Hospitality or luxury resort experience.

  
  

Abilities

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  Ability to motivate, train, and fairly evaluate staff performance.

  
  


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  Ability to work independently with minimal supervision.

  
  


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  Strong organizational, multitasking, and time-management skills.

  
  


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  Ability to work collaboratively with cross-functional teams.

  
  


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  Ability to schedule services for individuals and large groups.

  
  


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  Flexibility to work varying schedules, including weekends and holidays.

  
  


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  Ability to remain calm, professional, and pleasant in high-pressure situations.

  
  


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  Knowledge of resort operations and competitive markets.

  
  


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  Thorough understanding of federal, state, and local employment laws.

  
  


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  Fluency in speaking, reading, and writing the primary language of the workplace.

  
  

Physical Requirements

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  Primarily indoor work environment with controlled temperatures.

  
  


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  Ability to stand for up to 7 hours per day.

  
  


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  Ability to lift up to 15 lbs occasionally.

  
  


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  Requires walking, standing, sitting, reaching, grasping, repetitive motions, and fine motor skills.

  
  


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  Continuous speaking, listening, and visual acuity required.

  
  


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  Ability to operate standard office equipment including computers, phones, printers, copiers, and fax machines.

  
  

Work Schedule & Attendance

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  Regular attendance is essential.

  
  


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  Due to the cyclical nature of the hospitality industry, flexible scheduling is required based on business needs.

  
  


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  Attendance at all required training and skill development sessions is mandatory.

  
  


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  Employees must comply with all Lake Austin Spa Resort rules and regulations for safe and effective operations.