Spa Manager

SPA Manager:

Overview: Responsible for providing leadership and direction to spa staff  and for overseeing the day to day operational management of the property spa operation reporting to the Director of Golf and Club Operations..

Responsibilities:

• Ensures exemplary quality standards of the spa are achieved.


• Establishes and maintains clean, neat and safe work areas.


• Assists in developing new and innovative spa services


• Oversee special spa projects/events/weddings and follow-up as required.


• Creates the marketing strategy for spa services by working with the marketing and member services departments by creating a menu of services that will grow and retain the customer base


• Ensures work responsibilities are covered in periods of absence


• Attends special events that promote the spa


• Stays current on industry trends and area competition


• Addresses issues with required linen inventory with housekeeping as well as working with the department on cleaning the facility


• Performs other duties as assign


• Assists in staff interviewing, hiring, training and scheduling processes.


• Trains new technicians in the established protocols for spa services


• Oversees the development of training programs for spa staff to ensure service standards, protocols, and health and safety regulations are maintained


• Maintains protocol training manuals for treatments.


• Reviews, coaches and supervises spa personnel


• Conducts spa employee meetings to discuss direction and initiatives


• Assists with developing the budget and business plans for maximizing profitability of the spa.


• Maintains labor budget, service pricing and supplies for maximum profitability.


• Oversees and ensures cost effective professional product and retail inventory levels are maintained and ensures timely product ordering.


• Develops and manages the annual operating budget for spa, to include monthly forecasting and variance reporting, generating revenue, and controlling expenses


• Maintains budgeted expense-to-revenue and labor-to-revenue ratios for the spa


• Develops and implements on-going promotions and services to increase spa services and retail sales that generate revenue and ensures revenue initiatives are met


• Manages the ongoing services and product margins to ensure maximum profitability


• Approves equipment purchases ensuring budget goals are met


• Works with the property Merchandise Manager  for retail inventory for product sale items  at the spa


• Manages Dayforce system, schedules, inputs time off and commission revenue processes for departments’ payroll processing.


• Monitors Unifocus and responds to guest and member complaints ensuring spa meets resort standards and issues are resolved with minimal impact to the business ensuring guest satisfaction.


• Oversees facility areas ensuring they are in excellent condition or initiates and follows-up on reports made for issues to M&E for repair keeping facility and equipment clean, painted, maintained and working properly 


• Interacts with property departments as needed.

Qualifications:

• Must be knowledgeable running a spa facility.


• Proficient computer skills to include Outlook, Scheduler, PowerPoint, Excel, Word, and computerized reservation booking/billing systems.


• Must have excellent oral communication and written skills and be able to interact with guests in person and on the telephone.


• Possess good problem solving skills and be capable of reacting to a variety of different situations while maintain a positive manner.


• Possess managerial skills.


• Possess physical stamina to withstand standing, lifting, stooping, climbing stairs and bending involved in moving and transporting spa supplies and equipment weighing up to 40 pounds during an 8 hour shift.


• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.


• High school diploma required with 5 years’ retail sales/spa management/supervisory experience.


• Spa technical certification a plus.


• Ability to work days, nights, weekends, holidays.


• Works well independently without direction


• Ability to lead and make decisions that impact the businesses finances


• Must have professional presentation as an ambassador of the company serving as a property leader.


• Possesses knowledge of occupational hazards, safety precautions and health regulations related to spa activities


• Possess knowledge of principles and processes for providing excellent customer service with the ability to build relationships


• Must have the ability to enforce operating policies and procedures in an effective and courteous manner


• Ability to communicate directions and information effectively so others will understand


• Ability to lift, push, pull or carry up to 40 pounds, stand, stoop, bend and climb stairs for up to 8 hour shift


• Knowledgeable in local and state licensing requirements, municipal health regulations and federal and state tax laws


• College degree in Hospitality, Resort or Business, Management or equivalent related industry work experience, required


• Ability to work days, nights, weekends and holidays