Spa Supervisor

Supervisor needed for busy massage clinic. Principal duties include but not limited to:
• Creating and contributing to the growth and positive atmosphere of the clinic
• Overseeing and managing the daily operations of the clinic
• Achieving and exceeding sales and customer service goals
• Managing and monitoring employee & massage therapy staff
• Creating and maintaining staff and therapist work schedules
• Providing excellent service to customers & guests by answering phone calls, setting appointments, greeting customers & guests upon arrival and selling services
• Maintaining professional and impeccable clinic environment for employees and customers/guests
• Generating sales reports, payroll, bank deposits and maintaining inventory at Manager's request
• Flexible schedule with evening and weekends required
• Understands, believes in and upholds Serenity’s Vision, Values and Service Essentials
• Primary responsibilities are sales, customer retention, employee management and customer services

Requirements
• Bilingual--Mandarin Chinese/English preferred
• College education or relevant work experience preferred
• Management, sales and/or marketing experience helpful
• Experience in fitness/service/retail industry
• Positive and professional attitude in any situation
• Must pass background check
• Able to perform multi-tasks
• Understands and values the importance of GREAT customer service
• Great Communicator with strong work ethic
• Fun, collaborative leadership style to lead by example
• Passion for exceeding expectations
• Ability to work with diverse group of employees and clients
• Love of health and wellness services and products
• Ability to effectively motivate and communicate expectations to staff and create winning a team
• Makes great decisions including when to ask for support
• Inspirational trainer and motivator
• Must have own transportation
• Be flexible to do the openings, closings and to work on weekend shifts (at least one weekend day a week)
• Able to communicate up-line information to Clinic Manager
• This is a full-time position
• Be accessible after hours and required to come in to open or close clinic when other key staff members calls out or other emergencies
• Required to work flexible days and hours without restrictions due to other management, activities or time commitment outside of work

Benefits
• Salary/competitive hourly rate (depending on applicant's professional background) + commission & bonus
• Earn free spa services or receive reduced massage rates
• Employment growth opportunities