Spanish Bilingual Client Services Representative

Spanish Bilingual Client Services Representative / CSR
Kansas City, Missouri

Competitive base salary commensurate with experience, plus annual bonus opportunity 

 “MIKE’S GOT THIS!” – DiPasquale Moore is a premier personal injury law firm headquartered in the heart of Kansas City, Missouri. Founded in 2013 by Mike DiPasquale and Jason Moore, DM Law’s growth stems from the professional and compassionate legal representation provided to clients after a traumatic and sometimes life-altering event of a personal injury.                                                                                                                                

DiPasquale Moore is looking for a Spanish bilingual Customer Service professional with a friendly attitude and the ability to multi-task. This position requires regular attendance; answering calls and fielding them, accordingly and assisting in various administrative duties as needed.

Spanish Bilingual Customer Service Duties & Responsibilities:

• Answer and assist incoming callers (high volume - up to 200/day)
• Transfer and connect clients with appropriate firm employees 
• Route incoming documents and voice messages to the correct recipient

• Experience with Microsoft Office
• Excellent telephone etiquette with positive attitude and eagerness to help
• Experience in phone based customer service or experience in fast-paced high volume food or retail customer service highly desired
• Ability to multi-task and prioritize tasks without guidance
• Bilingual Spanish/English
• High school diploma or equivalent

Employee Perks:

• Benefits package – Health, Vision & Dental Insurance; 401(k) matching and more!
• 401(k) matching retirement plan – up to 4% match
• 3 weeks (120) hours of PTO
• Paid holidays
• FREE on-site parking garage
• Stability – Become an integral member of an energetic team in a growing law firm
• Work/Life balance – do the job you love, with great people and NO long or crazy hours!

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER                                                                                            DiPasquale Moore, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.