Spanish Client Support Representative

Emerald Zebra is partnering with a multi-regulated global CFD and forex broker, originally founded in Australia, with a strong international presence. As they continue to expand their operations in Limassol, they are looking to hire a Spanish-speaking Client Support Representative.

Internal growth is actively encouraged, offering employees the chance to develop professionally and achieve long-term success. This role not only provides a clear career progression path but also an opportunity to join a collaborative and engaging team environment.

As a Client Support Representative, you will be the first point of contact for both prospective and existing clients. Your day-to-day responsibilities will include responding to queries and proactively finding solutions to client issues.

If you're a problem-solver with a passion for innovation, teamwork, and a growth mindset, we invite you to join them in shaping the future of digital finance! ️

Your Responsibilities:

• Deliver exceptional and personalized service to clients through multiple communication channels, including live chat, telephone, and email
• Proactively take initiative to resolve client queries with full dedication and efficiency by identifying problems and offering timely solutions
• Effectively analyse and understand client needs, identify business opportunities, and provide the best possible user experience
• Collaborate closely with various internal departments to ensure comprehensive resolution of client matters
• Continuously build and maintain knowledge of financial markets, CFD trading, and platform functionalities to provide accurate guidance
• Support content quality through proofreading and translation services, as needed

Working Hours:

• Weekly rotational Shifts: Monday to Friday 08:00 to 15:00 & 15:00 to 23:00
• One Saturday per month (with an extra day off on during that week)
• Occasional work on Public Holidays (paid extra)

Your Profile:

• Strong eagerness to learn about financial markets, including forex, indices, commodities, and cryptocurrencies
• Professional-level English proficiency
• Fluency in Spanish (Portuguese is considered an advantage)
• A genuine interest in customer service and problem-solving
• Excellent verbal and written communication skills
• Demonstrated commitment to ethical conduct and professional integrity
• Willingness to invest in long-term career growth and continuous professional development
• A collaborative team player with an adaptable interpersonal approach
• Strong analytical thinking and problem-solving abilities
• Proficiency in MS Office applications
• Previous experience in customer service or within a financial institution is preferred but not mandatory

What You Can Look Forward To:

• Performance-based bonus
• Private medical insurance
• Education subsidy and fully paid study leave
• Fitness membership allowance
• Birthday leave
• Be part of a multi-cultural and supportive team
• Career growth opportunities with a global organization

For more information or to apply, send your CV to Margarita Savva: [email protected]