Spanish Speaking Customer Service for Aviation industry

Mercier Consultancy MD is excited to present an opportunity for Spanish Speaking Customer Service Representatives in the aviation industry. This role is perfect for individuals who are passionate about aviation and dedicated to providing superior customer support. In this position, you will assist customers with their inquiries related to flights, bookings, and travel services, all while delivering an exceptional experience in Spanish.

Key Responsibilities

• Manage customer inquiries regarding flight schedules, reservations, and travel policies via phone, email, and live chat in Spanish.
• Assist customers in making bookings, modifying itineraries, and processing cancellations.
• Provide timely and accurate information about baggage policies, ticketing, and travel restrictions.
• Resolve any customer complaints or issues quickly and effectively, ensuring satisfaction.
• Document customer interactions in the CRM system for follow-up and reference.
• Collaborate with internal teams to enhance service delivery and address customer needs.
• Stay updated on industry trends and company policies to provide informed support.

• Fluency in Spanish (both written and spoken) is essential; English proficiency is a plus.
• Previous experience in customer service, preferably in the aviation or travel sector.
• Exceptional communication skills and a friendly, approachable demeanor.
• Strong problem-solving skills and the ability to work under pressure.
• A customer-focused attitude with a commitment to providing quality service.
• Proficiency in using customer service software and CRM systems.
• Willingness to work flexible hours, including weekends and holidays if required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...