Spanish Speaking Customer Service for Construction industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives in the Construction industry. This role is perfect for individuals who have a passion for the construction sector and exceptional interpersonal skills. As a customer service representative, you will assist clients with inquiries related to construction projects, services, and support, all while providing outstanding service in Spanish.

Key Responsibilities

• Manage customer inquiries regarding construction services, project timelines, and materials via phone, email, and live chat in Spanish.
• Provide detailed information about project statuses, pricing, and available services.
• Assist customers with order placement, changes, and cancellations as needed.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
• Document interactions and maintain accurate records in the CRM system.
• Collaborate with project managers and technical teams to provide customers with accurate information and timely updates.
• Stay informed about industry trends and company offerings to better assist customers.

• Fluency in Spanish (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, preferably in the construction or related industries.
• Strong communication and customer service skills, with an ability to build rapport with clients.
• Excellent problem-solving skills and a proactive approach to addressing customer inquiries.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with CRM systems and general office software is desirable.
• Flexibility to work varied shifts, including weekends and holidays as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...