Spanish Speaking Customer Service for Energy (Oil & Gas) industry

Mercier Consultancy MD is thrilled to offer an opportunity for Spanish Speaking Customer Service Representatives in the Energy sector, specifically within the Oil & Gas industry. This position is ideal for individuals passionate about energy solutions and committed to providing outstanding customer service. In this role, you will assist clients in navigating inquiries related to energy products and services while communicating effectively in Spanish.

Key Responsibilities

• Respond to customer inquiries regarding oil and gas services, products, and related information via phone, email, and chat in Spanish.
• Provide guidance on account management, service options, and billing inquiries.
• Assist customers with the resolution of issues, ensuring a high level of satisfaction.
• Document all customer interactions accurately to maintain comprehensive records in the CRM system.
• Collaborate with technical teams to resolve customer complaints and improve service delivery.
• Stay informed about industry trends, regulatory changes, and company offerings to provide relevant information.
• Conduct follow-ups with customers to ensure ongoing satisfaction and address any further inquiries.

• Fluency in Spanish (both written and spoken) is required; knowledge of English is a plus.
• Experience in customer service, ideally within the energy sector, particularly oil and gas.
• Excellent communication skills and the ability to build rapport with customers.
• Strong problem-solving capabilities with a focus on customer satisfaction.
• Ability to multitask and manage multiple inquiries efficiently in a fast-paced environment.
• Familiarity with CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...