Spanish Speaking Customer Service for Food & Beverage industry

Mercier Consultancy MD is thrilled to offer an opportunity for Spanish Speaking Customer Service Representatives in the Food & Beverage industry. If you have a passion for excellent customer service and an interest in food and beverage products, this position is for you. You will be the frontline support for customers seeking information and assistance regarding our offerings, all while communicating effectively in Spanish.

Key Responsibilities

• Assist customers with inquiries related to food and beverage products, services, and promotions via phone, email, and live chat in Spanish.
• Provide detailed information on menu items, nutritional information, and pricing.
• Handle order placements, modifications, and cancellations efficiently.
• Resolve customer complaints and issues graciously to ensure satisfaction.
• Maintain accurate documentation of customer interactions in our CRM system.
• Collaborate with kitchen and service staff to provide real-time updates and enhance customer experience.
• Stay informed about new product launches, events, and industry trends to share with customers.

• Fluency in Spanish (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, particularly in the food and beverage sector, is preferred.
• Strong communication skills and the ability to engage with customers warmly.
• Ability to handle multiple inquiries and prioritize tasks in a busy environment.
• Effective problem-solving skills with a customer-first mindset.
• Proficiency in using customer service software and CRM applications.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...