Spanish Speaking Customer Service for Hospitality & Tourism industry

Mercier Consultancy MD is delighted to announce a vacancy for Spanish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This exciting position is ideal for individuals who are passionate about travel and hospitality, and who strive to provide guests with exceptional service. In this role, you will assist customers in Spanish, helping them navigate their inquiries and ensuring a memorable experience.

Key Responsibilities

• Manage customer inquiries related to travel bookings, accommodations, and tourism services through phone, email, and live chat in Spanish.
• Provide information on local attractions, amenities, and travel itineraries.
• Assist customers with booking modifications, cancellations, and special requests.
• Resolve customer concerns with urgency and attention to detail to ensure ultimate satisfaction.
• Accurately document customer interactions in the CRM system for future reference.
• Collaborate with sales and operational teams to enhance service delivery.
• Stay updated on industry trends and company offerings to provide the best recommendations to customers.

• Fluency in Spanish (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, particularly in the hospitality or tourism sector, is preferred.
• Strong communication skills with a friendly and approachable demeanor.
• Exceptional problem-solving skills and the ability to handle stressful situations.
• Knowledge of travel and tourism products and services is an advantage.
• Proficient in using computer systems and CRM tools.
• Willingness to work flexible hours, including nights, weekends, and holidays as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...