Spare Parts Manager

 Who we are?

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

 Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.  

Company Page: http://www.united-imaging.com/en/home/ 

Benefits

When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es).

The Spare Parts Manager is responsible for ensuring the right service parts are available at the right place and time to support installation, maintenance, and repair of United Imaging Healthcare systems. This role leads the spare parts program across forecasting, inventory planning, warehousing/3PL management, logistics, returns/repairs, and cross-functional coordination with Field Service, Technical Support, Manufacturing, and Procurement to deliver high service levels while optimizing cost and inventory health.

Key Responsibilities

Spare Parts Strategy & Service Readiness

• Own the end-to-end spare parts management strategy to support service operations and uptime commitments.
• Establish and maintain spare parts policies, including stocking strategy (central vs. regional), min/max levels, safety stock, and replenishment parameters.
• Partner with Field Service leadership to align parts availability with service coverage models, installed base growth, and response-time targets.

Demand Planning & Inventory Optimization

• Develop parts forecasts using historical consumption, installed base data, failure rates, PM schedules, and new product introduction (NPI) ramp plans.
• Monitor inventory performance and execute actions to prevent stockouts, excess, and obsolescence.
• Drive continuous improvement in inventory turns, fill rate, and aging inventory reduction.

Warehousing, Logistics & 3PL Management

• Manage day-to-day operations of service parts warehousing and distribution (internal warehouse and/or 3PL partners).
• Ensure timely receiving, put-away, picking, packing, shipping, and delivery performance for field and customer orders.
• Define and enforce shipping standards (packaging, labeling, temperature handling if applicable, hazmat rules where relevant), and optimize freight modes/cost.
• Ensure cycle counting, physical inventories, and inventory accuracy targets are met.

Parts Lifecycle, Quality, and Obsolescence

• Manage parts lifecycle from introduction through end-of-life (EOL), including substitutions, supersessions, and engineering change impacts.
• Coordinate  with Engineering/Manufacturing/Quality on part updates, compatibility, traceability, and quality holds.
• Lead obsolescence management plans, including last-time buys, alternative sourcing, and controlled inventory drawdown.

Returns, Repairs, and Core Management

• Own the reverse logistics process for failed parts, warranty returns, RMA processing, and core return programs.
• Manage repairable spares flows including triage, vendor repair, refurb exchange, and turnaround-time (TAT) performance.

Vendor, Procurement & Cost Management

• Partner with Procurement to negotiate service parts supply terms, lead times, MOQ constraints, and repair/vendor contracts.
• Manage spare parts cost controls, budget adherence, and periodic parts pricing/review (as applicable to service contracts).
• Identify and implement cost reduction initiatives while protecting service levels.

Compliance, Controls & Reporting

• Ensure processes support applicable regulatory and quality system requirements  (e.g., traceability, controlled storage, documentation).
• Maintain  compliance with import/export controls, customs requirements, and internal controls for inventory and purchasing.
• Build dashboards and regularly report KPIs to leadership; communicate risks and mitigation plans proactively.

Team Leadership & Cross-Functional Collaboration

• Lead, coach, and develop spare parts coordinators/planners and warehouse/3PL interfaces as applicable.
• Establish clear SOPs and training for parts processes across service operations.
• Serve as the primary escalation point for critical parts shortages and high-priority customer events.    

• Bachelor’s  degree in Supply Chain, Logistics, Business, Engineering, or related field (or equivalent experience).
• 5+ years of experience in spare parts, service supply chain, inventory planning, or logistics operations (medical devices, imaging, or high-tech preferred).
• Demonstrated experience managing inventory optimization, forecasting, and replenishment      systems.
• Working knowledge of ERP and inventory systems (e.g., SAP, Oracle, NetSuite) and      WMS/TMS tools.
• Strong analytical skills (Excel required; Power BI/Tableau or similar strongly preferred).
• Proven ability to lead cross-functional problem solving and manage escalations calmly and effectively.
• Excellent communication skills with the ability to translate operational detail into executive-level summaries.

Preferred Qualifications

• Experience supporting complex capital equipment service organizations (medical imaging, diagnostics, robotics, semiconductor tools, etc.).
• APICS certification (CPIM/CSCP) and/or Lean/Six Sigma certification.
• Experience managing 3PL partners and multi-site distribution networks.
• Familiarity with regulated environments and traceability requirements.
• Bilingual skills (based on region) and experience working with global teams/suppliers.

Core Competencies

• Customer-first  mindset with strong sense of urgency and accountability
• Structured problem-solving and continuous improvement orientation
• Ability to balance service level, cost, and inventory health
• Strong stakeholder management (Field Service, Engineering, Quality, Procurement, Finance)
• Process  discipline: SOPs, controls, documentation, and audit readiness

Work Environment & Physical Requirements

• This role may require work in warehouse environments and occasional lifting of packages (up to ~25–50 lbs) depending on site needs.
• Ability to travel to warehouses, service sites, and suppliers as required.