The Valmet Spare Parts Coordinator will play a key role in managing customer orders from order entry to receipt of payment, ensuring smooth communication between internal departments and external customers. This position requires customer centricity, strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment. 

Responsibilities will include:

• Processes orders in Valmet’s business system for parts and consumables received via e-mail, telephone or other communication channels and provides order acknowledgments.  
• Identifies the requested items using Valmet’s documentation systems.  
• Seeks item cost and lead time using internal communication tools.  
• Sets the item sales price according to Valmet’s guidelines.
• Acts as the primary contact for customers regarding order status and delivery schedules.  
• Follows up received orders and coordinates with supply chain and warehouse teams to ensure timely delivery of products.  
• Provides status and other related updates to customers in a timely manner.  
• Participates in the accounts receivable process.
• Learn one of our product lines to provide support to one of our Product Manager and perform as a backup when the Product Manager is not available.
• Sends customer satisfaction surveys to promote feedback.
• Participates in periodic conference calls with Sales Managers to review status of customer orders.  
• Occasionally travels to customer and supplier sites to develop relationships. 

This position is located in Charlotte, NC with a hybrid work schedule in office once successful training period has been reached. Typically the schedule will include the option to work remotely 2 days per week.

Requirements

• Associate's Degree from a two-year college or related field preferred.

• 1 to 3 years customer service experience; or equivalent combination of education and experience.

What We offer:

Valmet offers a dynamic work environment that is team-oriented, international and focused on growth.  We value and encourage an innovative culture that suits development-minded people who enjoy working in a fast-paced and energetic environment.  All this comes with a generous wage and  benefits package that includes a company funded pension plan and 401k with company match.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together.  With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries.  Our commitment to moving our customer’s performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. 

Join the team!  www.valmet.com/careersna

Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam, please notify the Federal Trade Commission.

Valmet is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.