Sparrow Coffee General Manager

GENERAL MANAGER, SPARROW CAFE
The general manager of a Sparrow cafe is the leader of the cafe, responsible for
operations, staff management, customer experience, financial oversight, inventory and
supplier coordination, and marketing and growth.

Key responsibilities:
● Lead the day-to-day activities of the staff and managers in the cafe to achieve or exceed
targeted sales goals, speed of service, standard operating procedures, consistent food
and beverage quality, safety standards, customer satisfaction, exceptional hospitality,
cleanliness and overall ambience.
● Proficient in all operations of the cafe including opening, mid, and closing shifts.
● Oversee cafe equipment maintenance and cleanliness to maintain a fully functional and
welcoming cafe to both staff and guests.
● Ensure the Daily Cafe Functions checklist is delegated and completed in a timely
manner.
● Ensure compliance with all company policies, procedures and any local, state and
federal laws, including but not limited to staff benefits, PTO, and mandatory training.
● Ensure the cafe and cafe staff consistently meets food and beverage safety standards
according to the IL Health Department.
● Complete the weekly staff schedule in a timely manner
● Consistently hire, develop, and retain a strong team to ensure appropriate staffing levels.
● Oversee the hiring, coaching, training, promotion, disciplinary action, termination, or the
transfer of any team member.
● Foster a work culture of continued coaching, learning, development and recognition.
● Address any customer needs and resolve issues, complaints, and reviews in a
professional and timely manner, ensuring positive and long-term customer relationships.
● Attend weekly finance meetings and be fluent in the current metrics of the Scorecard:
monitor weekly cost of goods, sales, labor, and Google reviews. Predict weekly sales
forecasts for labor/scheduling needs and make adjustments to inventories and labor
accordingly. Be able to explain current scorecard trends.
● Maintain cooperative relationships with vendors, local businesses and community
programs.
● Work collaboratively and have open communication with all Sparrow departments
including the Sparrow Partners, Roastery Staff, Payroll, Human Resources, Office, and
IT.
● Other duties as assigned.

Behaviors:
● Positive Attitude! This is the most important attribute. Without this, nothing else
matters.
● Always a good example for staff, including but not limited to: attitude, attendance,
punctuality, dress code, cleanliness, clear communication, integrity, following company
procedures
● Strong sense of ownership for cafe success
● Sense of urgency when accomplishing tasks
● Must show respect for all staff and guests in all circumstances
● Exceptional customer service
● Delivering critical feedback to staff, respectfully, in the moment or in private, when
needed
● Be able to take and give constructive criticism/make corrective actions and take
responsibility
● Continue to learn and be coachable and receive feedback from both directions (upper
management, peers, new hires). Be a team player.
● Ability to prioritize communication and communicate openly and clearly with staff and
managers
Working location and conditions:
● Available to work a flexible on-site schedule including days, nights, weekends and
holidays.
● Available to travel to other Sparrow sites including roastery, as needed, for meetings,
training, etc.
● Must be proficient in Microsoft Word, email, and other computer applications as needed.
● Must be able to stand for prolonged periods up to 8 hours.
● Must be able to stoop, bend, and walk repetitively for prolonged periods up to 8 hours.
● Occasional lifting of up to 50 lbs.

Minimum Qualifications:
● Minimum of 5 years of management experience in a cafe or restaurant environment.