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Special Assignment Flight Attendant (SAFA), Sky Ready Partner - LGA

Job Description - Special Assignment Flight Attendant (SAFA), Sky Ready Partner - LGA






About Us






 

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 150 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.

 

Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.









Our Culture






We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

 

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.









Overview






The Sky Ready Partner SAFA provides guidance and counsel to newly hired and seasoned Flight Attendants. Sky Ready Partners are a liaison between Inflight Learning, Check Flight Attendants, Line Check Evaluators, Inflight Leaders, and provide encouragement and support with all duties and responsibilities of the flight attendant role.

 

Sky Ready Partner SAFA assignments are subject to change based on operational needs and require the availability to work in various locations including the crew room, concourse, gate, and on the aircraft. Must wear flight attendant uniform when on duty and comply with Endeavor’s 'Professional Appearance Requirements for Flight Attendants' and ‘Flight Attendant Style Requirements’.

 

Sky Ready Partner SAFAs will receive 5.36 credit hours of pay per assigned days.









Responsibilities






  • Maintain mentoring relationships and communicate with Flight Attendants using all available forms of communication (text, email, phone).
  • Host New Hire In-Base Open House events, as needed.
  • Conduct Mindful Meetings management for new flight attendants at one, three, and five months on the job.
  • Conduct and update the Sky Ready Lounge (ensuring uniformity throughout bases).
  • Participate in bi-monthly mentor team meetings.
  • Track Flight Attendant interactions and trends by completing the ‘Trending Topics Survey’ when
  • performing the duties of a Sky Ready Partner.
  • Maintain company technology (SkyPro, apps), documents such as the FAM and FAAH , and non-regulatory documents (Content app, Memos, company emails) with revisions and policy updates.
  • Complete administrative tasks accurately and in a timely manner.
  • Ensure confidentiality of flight attendant information.
  • Represent the Endeavor Air brand by adhering to the policies outlined in the ‘Flight Attendant Style
  • Requirements’ and the ‘Flight Attendant Standards of Performance’.
  • Attend flight attendant graduation ceremonies as needed.
  • Present Mentor Module to new hire graduates.
  • Other duties that support the operation as assigned.








Other Duties






  • Other duties as assigned.








Supervisory Responsibilities






  • None








Competencies Required






  • Ethics and Values - Promotes the culture that provides employees a sense of belonging and maintains ethical principles in all work activities.
  • Knows Our Business - Seeks opportunities to upgrade technical and professional skills.
  • Building Trust & Decision Making - Communicates honestly and clearly. Works with others to accomplish goals and tasks in a collaborative and win/win manner.
  • Drives for Results by Inspiring Others. Promotes efficient and cost-effective ways to improve operations.
  • Know Your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals. Is approachable and friendly.








Qualifications






  • Current, active Flight Attendant at Endeavor Air with at least one year of active line operation experience as a Flight Attendant at Endeavor.
  • No active discipline and a minimum average customer service score of 4.3 over the past six months.
  • Available to attend initial training.
  • Overall grade of satisfactory in CQ and during LCs not resulting in Special Tracking.
  • No failed quarterly E-learning exams.
  • Knowledgeable of Endeavor Air policies, processes and procedures, the Flight Attendant Manual, the Flight Attendant Announcement Handbook, and in adherence with the ‘Rules of Conduct’.
  • Reside within assigned base.
  • Ability to work evenings, weekends and holidays.
  • Self-motivated, reliable, and organized.
  • Intermediate proficiency with SkyPro and assigned technology including working knowledge of Microsoft Office 365.
  • Embrace new ideas and encourage crewmembers to do the same.
  • Interact professionally and positively with all work groups and customers.
  • May be required to fly to preserve the integrity of the operation.








Work Environment & Physical Demands






  • SRP SAFA’s perform as Flight Attendants and must maintain all flight attendant qualifications.








What We Offer






Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

  • Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
  • Comprehensive Medical, Dental, and Vision Plans
  • 401(k) with Company Match starting on Day 1
  • Operational Performance Rewards (OPR) Program
  • Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options








FLSA Status






Hourly








Minimum Position Pay Range






USD $26.23/Hr.








Maximum Position Pay Range






USD $48.48/Hr.








30% Cost of Living Adjustment (COLA) Eligible






No




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