Specialist & Trainer, EHR Application

Description

JOB SUMMARY

This position primarily reports in person to our Wilkes-Barre office and may require travel between clinics as needed. Ideal candidates would be local or willing to relocate upon offer.    

The EHR Application Specialist & Trainer is responsible for successful delivery of high-quality application support services for physicians, residents, students and staff, working collaboratively and independently to perform routine and moderately complex customer focused application support and training services. 

The MEDENT, CAREWare and Dentrix requirements of this position include data entry support for the gathering of patient data for various reporting requirements. It includes extracting patient information from a variety of sources including our EHR, running queries and preparing reports for statistical purposes. Successful candidates must have demonstrated technical aptitude and the ability to learn new technologies quickly in a real-world context. This position requires the ability to explain technology to diverse customers and ensure they are able to use applications and functionality effectively to accomplish their work. This position requires enthusiasm and energy; willingness to learn and adapt quickly; and excellent written and verbal communication skills. The successful candidate must be a disciplined self-starter as well as a positive team player. Ability to execute with efficiency and quality.  Exceptional communication skills with a focus on collaboration across different functional units and organizations. Demonstrated proficiency with general computer hardware, software and data networking concepts. This position requires flexible working hours including evenings, weekends, and holidays. Additionally, upon the successful completion of training, this position offers hybrid work schedule opportunities.  

REPORTING RELATIONSHIPS

The EHR Application Specialist & Trainer reports to the EHR & Health Informatics Manager. No staff report to this position.

ESSENTIAL DUTIES & JOB FUNCTIONS

While living the demonstrating the Core Values, the EHR Application Specialist & Trainer will: 

• Work collaboratively to develop processes to train physicians, residents, students and staff throughout the entire organization in the use of all internal EMR/EHR software.
• Develop, create and conduct performance-based EMR/EHR training courses for The Wright Center physicians, residents, students and staff keeping current in emerging capabilities of all internal EMR/EHR softwares.
• Assist and/or develop any new Health IT related endeavors and implement them into the EMR/EHR software, and train staff accordingly. 
• Ensure organizational compliance of all National and Federal EHR incentive programs, i.e Meaningful Use, MACRA/MIPS, etc.
• Assists EMR Manager with all new or existing NCQA Patient Centered Medical Home applications. 
• Provide one-on-one training as needed to assure a high degree of user competency with the EMR/EHR software.
• Serve as the subject matter expert, work with EHR Manager and staff in to ensure the internal EMR/EHR softwares are configured to best map to clinical, academic and business needs.
• Configuring systems in alignment with current needs and provide training in the use of internal EMR/EHR softwares and related technologies.
• Serve as the primary application administrator for all internal EMR/EHR softwares.
• Work collaboratively to derive maximum value from all internal EMR/EHR applications.
• Must be a skilled communicator comfortable dealing with diverse individuals in unique and often novel situations, with a strong focus on value to the organization.
• Must have a proven ability to communicate effectively both in writing and verbally with management and peers on issues, risks, opportunities, and general progress towards business goals.  
• Ability to use appropriate skills in the areas of: project coordination, multi-tasking, prioritization of demands, group discussion, training, facilitation, decision-making, communication, and time management.
• Participate in the on-call rotation schedule
• Perform all other duties as assigned

Requirements

QUALIFICATIONS

• Bachelor’s degree or equivalent experience. Advance degree preferred
• Four years related experience and/or training, or equivalent combination of education and experience
• Candidates who are already skilled in the use of MEDENT/Dentrix/CAREware will be strongly considered  
• A high degree of proficiency with the Microsoft Office 2007 suite of applications such as Word, PowerPoint, Excel and Outlook    
• Disciplined self-starter who is also a positive, team-oriented individual with the ability and desire to learn and keep pace with the issues impacting EMR/EHR applications
• Demonstrated professionalism, both in appearance and conduct
• Conscientious with issues related to security and privacy
• Demonstrated experience in consulting and/or training and development; system implementation, and requirements      gathering is beneficial
• Valid Driver’s license or reliable transportation to travel between clinics