Specialist, Business Process Improvement & VOS

POSITION SUMMARY

• The Specialist, Business Process Improvement & VOS owns discrete project phases across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region.


• The Specialist manages working-level relationships within a function, partners with business leaders on policies and procedures, and serves as an informal mentor to peers.

RESPONSIBILITIES

• Process Breadth:
  
  
  
  • Independently navigates one process at the right depth
  
  
  • Knows what to ask and who to ask it
  
  
  • Earns SME trust through disciplined partnership
  
  


• Project Ownership:
  
  
  
  • Owns discrete OTC, PTP, NPDI, SIOP or Services project phases
  
  
  • Manages self with light oversight
  
  
  • Prepare flowcharts and reporting packages
  
  
  • Perform root cause analysis
  
  
  • Identify AI and automation opportunities
  
  


• Stakeholder Management:
  
  
  
  • Manages working-level relationships within a function
  
  
  • Beginning to navigate competing priorities
  
  
  • Partner with business leaders on policies and procedures
  
  
  • Liaise with Learning and Development
  
  
  • Plans change management communications
  
  
  • Executes training
  
  


• Problem Complexity:
  
  
  
  • Ambiguous problems with a familiar process
  
  
  • Develops structured approach with support
  
  


• People & Team Impact:
  
  
  
  • Informal mentor to peers
  
  
  • Models team norms
  
  
  • May lead small working groups
  
  
  • Demonstrates Vertiv Behaviors
  
  


• Tools & Methods:
  
  
  
  • Proficient with toolset
  
  
  • Utilize VOS governance to plan, facilitate, and manage BPI initiatives
  
  
  • Create and maintain projects in ServiceNow
  
  

QUALIFICATIONS

• Education:
  
  
  
  • Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline.
  
  
  • Introductory knowledge in all areas of project planning, development, management, and implementation.
  
  


• Work Experience:
  
  
  
  • 4-8 years of experience in project management or exposure to at least one of the following processes: OTC, PTP, NPDI, SIOP, and/or Services.
  
  
  • Experience in an international and culturally diverse organization.
  
  


• Communication Skills:
  
  
  
  • Strong written and verbal communication skills in English; other languages are a plus.
  
  
  • Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
  
  


• Analytical Skills:
  
  
  
  • Ability to analyze data, make informed decisions, and solve complex problems.
  
  
  • Good attention to detail.
  
  


• Technical Skills:
  
  
  
  • Intermediate experience with ERP financial applications (Oracle preferred).
  
  
  • Proficient in Microsoft Office Suite.
  
  
  • Project management experience and familiarity with Agile process improvement.
  
  
  • Excellent problem-solving skills
  
  
  • Ability to work independently in a fast-paced environment.
  
  

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirements.

TRAVEL REQUIREMENTS

• 10% travel required.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPLES:  Safety.  Integrity. Respect.  Teamwork.  Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus


• Operational Excellence


• High-Performance Culture


• Innovation


• Financial Strength

OUR BEHAVIORS

• Own It


• Act With Urgency


• Foster a Customer-First Mindset


• Think Big and Execute


• Lead by Example


• Drive Continuous Improvement


• Learn and Seek Out Development