Specialist, Consumer Care - Onsite Role

Your responsibilities will include Process complex orders across one or more sales channels as well as more in-depth channel orders that do not always follow the order entry pattern Ensure a high level of professionalism and customer service at all times Assist with escalated calls or emails with Representatives and share teachable moments Responsible for keeping all stakeholders informed until resolution Perform other duties/responsibilities as assigned by the department manager High school diploma or GED 3+ years of customer service experience Communication skills, both verbal and written; ability to connect with others and display empathy with authority Attention to detail, ability to multi task and maintain a face paced environment Microsoft Excel skills Proficient in Excel (macros and pivot tables)