Specialist, Coordinated Entry

Specialist, Coordinated Entry

Classification: Full-time; Non-Exempt; Represented by Protec17

Location: Seattle, WA; In person & eligible for telework

Organizational Overview

The King County Regional Homelessness Authority (KCRHA) is a public administrative agency that oversees homelessness-related programs and funding in the Seattle-King County region. Created by an interlocal agreement between the City of Seattle and King County in 2019, KCRHA is responsible for unifying and coordinating the homelessness response system across our large and diverse region. KCRHA works with a wide range of stakeholders, with a focus on continuous improvement across the system, centering lived experience and making the most effective use of public funds. Our mission is to address and bring everyone inside throughout King County using equity and social justice principles.

Team Overview

The Coordinated Entry Team at the Authority is responsible for program, strategy, and system development for grant-funded service provider programs. This includes program design, community planning and system integration, as well as targeted troubleshooting and implementation support through problem-solving with service providers, and close coordination with the Emergency and Housing Stability Division of the Authority. The team has direct lines of interaction with all offices across the agency, working closely with the Executive Office to ensure direct alignment with the big-picture strategy and goals. As with all parts of the Authority, the Coordinated Entry Team will work closely with people with lived experience to ensure service provision is closely aligned with the needs of people experiencing homelessness. The Coordinated Entry Team is the coordinating entity for the Seattle/King County chapter of the Continuum of Care’s Coordinated Entry System (CES).

Role Description

As part of the Coordinated Entry Team, the Program Specialist reports to the Coordinated Entry System Manager and collaborates with Program Coordinators to develop and provide specialized content knowledge and expertise on service provider program and performance management, including expertise in specific sub-populations, homelessness system component types, and needs and opportunities within King County sub-regions. 

The Program Specialist will partner closely with the Coordinated Entry System Manager, other division managers, community partners and customers to design service provider program related strategy and oversee that work at the Authority day-to-day.

This role is an individual contributor that has and/or develops a highly focused area of expertise and contributes that expertise to projects related to designing and implementing equity-based, customer-focused programs, working with the Research and Data Division to support the development of performance metrics for programs and systems, and supporting emergent and/or crisis problem solving for homelessness related services. Individual Program Specialists may take on in-depth program content knowledge for specific subpopulations among people experiencing homelessness, or for specific system components, such as permanent housing or outreach programs, and Coordinated Entry. 

Accountabilities

Homelessness Services Program Delivery Engagement and Oversight

·        Serve as an internal expert in homelessness service provision on the Coordinated Entry Team.

·        Maintain a high level of understanding in homeless services best practices, public

administrative service provision under contract, and the regional homelessness services

delivery system to ensure that high quality services are delivered and best practices are

continuously integrated into the Authority’s service delivery and the regions

implementation of Coordinated Entry.

·        Collaborate with people with lived experience, homelessness service providers and

others with practice area expertise to assist with planning, implementation, service

delivery and continuous improvement of best-in-class homelessness service delivery.

·        Collaborate with project managers and team leads to complete related research and

management projects with a focus on homeless services delivery.

·        Lead specialized project work in the homelessness services delivery field, including

developing a work plan to ensure clear identification of objectives and fiscal resources

needed for projects of oversight; Manage implementation of project related tweaks as a

part of continuous improvement efforts.

·        Collaborate with the Coordinated Entry System Manager and managers in the Research and Data division to create continuous feedback loops with stakeholder groups to inform

vertical resourcing leveraging a data-driven approach on projects of oversight.

Stakeholder Engagement

·        Engage relevant stakeholder groups in an ongoing way to drive continuous improvement

and design efforts for projects of oversight.

·        Attend and facilitate relevant meetings with community-based organizations, other

government agencies and partners, broadly to support informed design, resource

building and resource sharing.

·        Actively build relationships with innovators across the sector/across sectors to support driving creative innovation and change within workstreams of oversight.

Minimum Requirements

•    Fluency in equity and racial justice concepts and language, understanding their privilege and power, and can bring equity impact analysis to life in the context of their tasks.
•    1+ years of related work experience in the government, non-profit or related field, with
a track record of success in project management, with a preference for regional or
statewide experience.
•    A track record of success in cross-team and/or multi-stakeholder collaboration.
•    Strong organization, written and oral communications skills.
•    Proficiency using technology and data, including Microsoft Office Suite.

Additional Requirements
•    Experience with government and community stakeholders in King County
•    Ability to travel within the region.
•    Project management experience, a plus.
•    Budget management experience, a plus.
•    Superior oral and written communication skills.
•    Exceptional planning, organizing, and prioritizing skills to manage a diverse
workload, multiple demands, and deadline sensitive projects.
•    A high level of customer service orientation.
•    Ability to provide and accept feedback.
•    Strong attention to detail, accuracy, timeliness.

Benefits
The KCRHA offers a comprehensive benefits package.

Health: Medical, dental, and vision coverage.
Insurance: Group Term Life, Additional Employee + Dependent Life and Long-Term Disability (LTD) coverage.
Retirement: Pension and Deferred Compensations Plan for eligible employees.
Paid Time Off: Unlimited vacation, 96 hours of paid sick and safe leave, 12 official holidays, and 2 personal holidays.
Flexible Spending Account (FSA): Pre-tax savings for eligible medical and dependent care expenses.
Employee Assistance Program (EAP): Confidential support for personal and work-related challenges.

EEO Statement
The KCRHA is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, creed, religion, color, national origin, age, alienage or citizenship status, ancestry, nationality, national origin, marital or domestic partnership or civil union status, familial status, sex, pregnancy, gender identity, or any other characteristic protected by federal, state or local law. In addition, The KCRHA will provide reasonable accommodation for qualified individuals with disabilities.