Specialist III - Universal Banker PT 20 (UB) (Front Royal)

Job Family: Branch Banking

Job Sub-Family: Branch Delivery

Career Specialization: Universal Banker

Career Stream: Support

Career Level: S3

Job Profile

Sub-Family Definition

Branch Delivery is responsible for delivering high-quality, consistent client experiences across branch locations while ensuring operational excellence and adherence to bank policies and regulatory requirements. Activities may include:

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  Managing day-to-day branch service operations

  
  


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  Supporting client transactions

  
  


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  Ensuring accurate and timely execution of all frontline banking activities

  
  


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  Coaching and supporting branch teams to meet performance expectations

  
  


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  Implementing process improvements that strengthen service delivery

  
  


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  Monitoring operational controls to reduce risk and maintain compliance

  
  

Career Specialization Definition

The Universal Banker role:

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  Responds to customers' needs by processing routine banking transactions at teller window or on the platform under minimal supervision, and provides flexibility of coverage for the branch.

  
  


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  Engages in broad range of sales and service activities to provide superior level of customer service.

  
  

  Responsibilities include, but not limited to:

  
  


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  Opening new accounts

  
  


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  Handling teller transactions

  
  


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  Marketing and cross-selling bank products and services

  
  


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  Resolving complex customer service issues

  
  


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  Utilizes banking knowledge to identify additional sales and service opportunities

  
  

  Builds rapport to engage prospects in a banking relationship and enhance existing customer relationships

  
  


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  Refers customer to other banking services and other bank personnel as appropriate

  
  


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  Other duties as assigned

  
  

Career Level Definition

Requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Responsibilities typically include:

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  Working under limited supervision for routine situations.

  
  


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  Providing assistance and training to lower level employees.

  
  


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  Problems typically are not routine and require analysis to understand.

  
  

Knowledge & Experience

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  Typically requires 5+ years relevant experience

  
  


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  May require vocational or technical training

  
  

Physical/Environmental Requirements

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  Must be able to stand for extended periods of time & lift objects up to 30lbs

  
  

Job Code: BBUBS3PT

FLSA Status: Non-Exempt

Salary Grade: 112

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.