Specialist, Infrastructure Operations

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

The Infrastructure Operations Specialist (IOS) is responsible for maintaining the daily operational integrity of Universal Orlando’s Critical Environments infrastructure and management of non-project level infrastructure needs. The IOS will be expected to be able to provide answers and make decisions at the site, at time of question for any matters that are within IOS scope; these decisions should be based on experience, training and IOS standards. The IOS will be regarded as the Subject Matter Expert (SME) for space, power, cooling, cabling, security, standards and other miscellaneous areas as it pertains to Data Center, MDF/IDF/SIDF.

MAJOR RESPONSIBILITIES:

Respond to and remediate (or assign a vendor to remediate) critical incidents within the UPT infrastructure. Could be but not limited to fiber repair or cat6 troubleshooting and repair/replacement.

Mange several non- project level needs at a time that are associated with the enhancement, upgrading or implementation of new or existing technology solutions and environments. Management of UO Infrastructure which includes but not limited to inspections of installations for compliance with design requirements; reviews of vendor and/or other teams working within DC or IDF’s for quality; and ensuring the environment meets or exceeds all industry standards that apply. Any findings out of scope the IOS will be empowered to make decisions at the site and directing responsible party to address issue until it is within scope.

Manage and oversee vendors, subs or internal teams in completion of IOS assigned project sites. Manage the contracted vendor(s) or internal teams on projects to ensure the work is being done according to spec and remediate issues as they arise. Management and assignment of vendors or in house tech team for assistance in the installation or troubleshooting of MEP or cabling matters. Be in the field as the SME enforcing the IOS standards and policies on a regular basis.

Manage the teams within infrastructure (network, telecom, storage and system admin) on completion of installs, decommissions and/or troubleshooting at the physical level (rack, power, patch, dress, label) of hardware in the DC or IDF’s by liaising as the SME to provide guidance on their project. Work with or independently of the IOS Manager, in a lead-capacity for installation and configuration of cabinets, cabinet components, access points, AP antennas and other infrastructure hardware during construction; and the transition from construction to sustainable operations (can be in a DC, IDF or Park venue).

Keeps IOS infrastructure management software up-to-date. Hands on install, troubleshooting or repair of the critical environments (includes all areas of IOS)

Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

Performs other duties as assigned.

SCOPE:

Responsible for managing daily operational aspects of the Universal Orlando Data Center and IDF’s insuring the highest reliability of the UO core systems is met.

EDUCATION:

High school degree or GED is required.

Bachelor’s degree in Computer Science or related field or equivalent experience.

Other: Technical experience in Infrastructure, Data Center Operations is also required.

Applicable work experience could be considered in lieu of BS

EXPERIENCE:

3-5 Years:

Working in Data Center environments.

Working with DCIM, reporting and capacity planning.

Experience and knowledge of UPS and PDU

Planning and installation of data center racks, cable management, copper and fiber optic cabling.

Knowledge of infrastructure systems and equipment

CERTIFICATIONS, LICENSES, REGISTRATIONS:

CET/CEM - preferred but not required.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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