Specialist, Logistics - Small Pack

Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn,  Instagram, and YouTube.

The Small Package Operations Rep demonstrates exceptional execution on the day-to-day operations of small package customers, ensuring operational efficiency and high service levels, while also assisting teammates and achieving results that show advanced skills.

DAILY TASKS & RESPONSIBILITIES (include, but not limited to):

• Operational Execution Oversight: Oversee the day-to-day execution of small package customers, ensuring all loads are processed accurately and on time.
• Account escalation: Serve as the first point of escalation for any issues involving external contacts, such as carriers and customers, addressing concerns quickly and professionally.
• Cross team collaboration: Work closely with cross-functional teams, such as capacity management, managed ops, and leadership, to ensure seamless operations.
• Feedback and updates: Provide regular feedback and updates to senior management on operational performance, challenges, and successes during your shift.
• KPI management: Analyze operational data and KPIs to assess performance and identify opportunities for improvement in load execution and customer service.

ESSENTIAL SKILLS & CHARACTERISTICS:

• Strong communication and customer service skills
• Analytical, thorough, and hyper organized
• Ability to balance various work streams and timelines
• Confident decision-making skills, problem solving ability, issue, and conflict resolution
• Persuasiveness, assertiveness, confidence
• Patience, supportive presence, ability to maintain composure in stressful situations
• Ability to motivate others, inspire teamwork and collaboration
• 2+ years of operational experience 

Do Well, Be Well

• Comprehensive medical, dental, vision, and life insurance coverage
• Retirement 401(k) featuring employer match
• Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Industry-leading mental health resources
• Complimentary membership to Peloton
• Access to LinkedIn Learning for continuous skill enhancement
• Paid time off and paid parental and disability leave
• 3 paid community service days annually

Important Notice to US Applicants:

Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.