Specialist, Managed Service Operations

Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role
As a Managed Service Operations Specialist, you will play a critical role in ensuring the smooth operation, renewal, and optimization of our managed service agreements. You will collaborate cross-functionally with internal teams and external vendors to manage service delivery, enhance customer satisfaction, and drive operational efficiency.

Your expertise will directly contribute to the accurate tracking, quoting, and billing of services that are essential to our clients' success. If you thrive in a dynamic environment where precision, communication, and collaboration are key, this role is for you.

Responsibilities include:

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  Contract & Renewal Management

  
  
  
  
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    Generate accurate and timely quotes for service renewals.

    
    
  
  
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    Collaborate with Presales to build detailed equipment lists that align with customer requirements.

    
    
  
  
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    Proactively initiate renewal activity at least six months prior to contract expiration.

    
    
  
  
  
  


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  Operational Excellence

  
  
  
  
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    Manage and maintain data accuracy in key systems including ServiceNow, Power BI, and the Configuration Management Database (CMDB).

    
    
  
  
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    Partner with leadership to ensure pricing is competitive and aligns with industry standards.

    
    
  
  
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    Maintain clear documentation and ensure operational workflows adhere to company policy and client expectations.

    
    
  
  
  
  


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  Vendor & Internal Collaboration

  
  
  
  
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    Liaise with vendors to obtain competitive pricing and up-to-date contract terms.

    
    
  
  
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    Collaborate with the billing department to ensure invoice accuracy and timely delivery.

    
    
  
  
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    Work closely with the Accounts Receivable team to reconcile accounts and maintain financial accuracy across client records.

    
    
  
  
  
  


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  Reporting & Analytics

  
  
  
  
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    Utilize advanced Excel functions such as formulas, VLOOKUPs, and pivot tables to analyze data and support operational decisions.

    
    
  
  
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    Provide periodic reporting and analysis to support strategic initiatives and continuous improvement.

    
    
  
  
  
  

Required Skills and Professional Experience

• Bachelor’s degree or equivalent experience and/or military experience


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  1–3+ years of experience in a Managed Services or IT Operations environment is highly preferred.

  
  


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  Proficiency in Microsoft Excel and other Office applications; familiarity with ServiceNow and Power BI is a strong plus.

  
  


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  Excellent organizational, analytical, and communication skills.

  
  


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  Ability to manage multiple priorities and meet deadlines in a fast-paced, collaborative setting.      

  
  

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. 

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. 

Ready to innovate? Let’s redefine what’s next—together. 

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com. 

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Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to [email protected] for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected].

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

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