Specialist, Membership Reconciliation Operations

AAA is hiring for a Membership Reconcilation Operations Specialist to join the team! This position will maintain and process membership payments, new business, and updates received through various channels on a daily basis.

What We Offer:

As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

• Competitive compensation- the starting hourly rate for this position is: $21.55-$33.54*

• Annual Merit Increase Eligibility

• Hybrid schedule (3 days onsite weekly)

• Comprehensive health benefits package

• 3+ weeks of paid time off accrued during your first year

• 401(K) plan with company match up to 7%

• Professional development opportunities and tuition reimbursement

• Paid time off to volunteer & company-sponsored volunteer events throughout the year

• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

Primary Responsibilities:

• Performing complex maintenance on membership accounts based on payments received from bank lockbox.

• Process exception payments returned from bank that requires special handling.

• Process special direct mail marketing campaigns generated by Membership Acquisition & Retention.

• Process bill payments that cannot be completed through automated process and require manual intervention.

• Use expertise to prioritize the daily work flow for various responsibilities of a level 1 including but not limited to exception payments, direct mail & Automatic renewal updates.

• Identify and communicate ways to improve the daily processing of exception payments & direct mail campaigns to Supervisor, including communicating these improvements to other teams within the department. 

• Assist in detecting and documenting complex membership processing issues & related technical issues. 

Minimum Qualifications:

• Ability to perform complex data entry and make decisions related to both written and verbal member  requests at a level normally acquired through the completion of an Associate’s degree or equivalent  and at least two years  to four years of customer service experience is required. 

• Effective complex analytical and communication (written and oral) skills to enable accurate completion of assignments, proper handling of both associate and member problem situations and constructive interaction with others. 

• Exceptional communication skills required to handle complex membership inquiries in an efficient manner.  

• Ability to make decisions regarding membership inquiries and issues with minimal supervision. 

• Two – four years of Customer Service or related experience.

• Must have demonstrated commitment to customer service.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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