Specialist Package & Freight - Steady Extra

The Package & Freight Specialist is responsible for the efficient receipt, processing, storage, tracking, and delivery of packages, freight, and convention materials throughout Wynn Las Vegas and Encore. This role supports the daily operations of the Business Services Center and Package Room while ensuring all shipments are handled safely, accurately, and in accordance with Wynn's Forbes Five-Star and AAA Five-Diamond service standards. The Package & Freight Specialist serves as a key operational partner for resort guests, convention groups, vendors, and internal departments by providing seamless logistics support and exceptional service.

Essential Job Responsibilities

• Receive, inspect, document, store, and distribute incoming packages, freight, and convention materials.
• Process outgoing shipments utilizing approved shipping carriers and established tracking procedures.
• Coordinate the timely and accurate delivery of packages and freight to guest rooms, meeting spaces, convention venues, retail outlets, and operational departments.
• Maintain accurate shipment records, inventory logs, chain-of-custody documentation, and tracking systems.
• Support the daily operations of the Business Services Center and Package Room, ensuring departmental standards and procedures are consistently maintained.
• Operate material handling equipment, including manual and electric pallet jacks, forklifts, and hand trucks, in a safe and efficient manner.
• Assist convention and group clients with freight receiving, storage, staging, and event-related logistics needs.
• Monitor package storage areas to ensure organization, security, cleanliness, and proper inventory control.
• Collaborate with resort departments, vendors, and courier partners to ensure timely resolution of shipment and delivery issues.
• Adhere to all company safety policies, departmental procedures, and operational standards.
• Consistently deliver service in accordance with Wynn's Forbes Five-Star and AAA Five-Diamond standards.
• Perform additional duties as assigned by management.

• Minimum of two (2) years of experience in shipping and receiving, warehouse operations, logistics, business services, or a large-scale resort and convention hotel environment.
• High school diploma or equivalent required.
• Previous experience handling convention freight, package delivery operations, or large-volume receiving environments preferred.
• Proficiency with computer systems, inventory tracking software, shipping platforms, and Microsoft Office applications.
• Experience operating manual and electric pallet jacks, forklifts, and other material handling equipment preferred.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to safely lift, move, and transport packages and freight of varying sizes and weights.
• Excellent communication and customer service skills with the ability to interact professionally with guests, vendors, convention clients, and team members.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment while maintaining luxury service standards.
• Strong problem-solving skills and the ability to work independently with minimal supervision.
• Must be able to obtain and maintain all required work cards, certifications, and licenses.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays based on operational needs.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.