Specialist Platform Engineer

This position is eligible for teleworking, which is currently 2 days per week. New hires are eligible to apply 30 days after their effective date of hire.

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

About Us:

The MTA transportation network has very large systems and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 24/7/365 basis in support of the MTA organization and its ridership.

Summary:

Software engineers are responsible for designing, coding, verifying, testing, documenting, amending, and refactoring programs/scripts and integration software services, and maintaining high-quality software to meet business and customer needs. Software Engineers perform coding, debugging, testing, project management, and troubleshooting/maintenance throughout the software development lifecycle. Software Engineers gather information, perform analysis, and elicit the details of user requirements in discussion with users. 

Contribute software development methods, tools, and techniques and apply agreed standards and tools to achieve well-engineered outcomes.

Responsibilities:

• Requirements Management:  Defines and manages scoping and requirements definition and ensures traceability to source.
• Software Design & Development: Designs, codes, verifies, tests, documents, amends, and refactors complex programs/scripts and integration software services. Uses appropriate modelling techniques following agreed software design standards, guidelines, patterns, and methodology.
• Testing: Develops and executes test plans and test cases; implements scalable and reliable automated tests and frameworks.
• Acceptance Testing:  Develops acceptance criteria related to functional and non-functional requirements, business processes, features, user stories, and business rules.  
• User Experience Evaluation: Selects appropriate tools and techniques to evaluate user experiences of systems, products, services, or devices, and validates that security, usability, and accessibility requirements have been met.
• Configuration Management:  Develops, configures, and maintains tools to identify, track, log, and maintain accurate, complete, and current system information; develops and maintains associated operational documentation.
• Application Support: Maintains application support processes and uses application management software tools to investigate issues, prioritize and diagnose incidents, collect performance statistics, and create reports.
• Project/Product Management: Defines, documents, and executes small projects or sub-projects.  May act as product owner for one or more lower-value products or services, managing elements of the product life cycle to meet customer/user needs and achieve financial or other targets.
• Quality & Safety Assurance: Plans, organizes, and conducts quality and safety assessments, and suggests opportunities for improvement.  Contributes to identifying, analyzing, and documenting hazards and safety risks.  
• Supplier Management: Monitors and reports on supplier performance, customer satisfaction, adherence to security requirements, and market intelligence. 
• Skills Development: Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.
• May mentor less experienced staff
• Performs other duties and tasks 
• May need to work outside of normal work hours (i.e., evenings and weekends)
• Travel may be required to other MTA locations or external sites
• Performs other duties and tasks as assigned.
• Observes the work performed by the contractor. Addresses performance issues with the contractor when possible.
• Reviews invoices and approves them if the work meets contractual standards.
• Escalates issues to other parties as needed.

Required Qualifications:

• Education: Bachelor’s Degree
• Experience: At least 3 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.
• Must possess at least one of the following professional certifications in the current platform/domain/technical skills, including but not limited to:

Technical Skills:

• Data Structures and Algorithms (Thorough Knowledge/Fully Proficient)
• Database Management (Thorough Knowledge/Fully Proficient)
• Web Development (Thorough Knowledge/Fully Proficient) 
• DevOps (Thorough Knowledge/Fully Proficient)
• Operating Systems (Thorough Knowledge/Fully Proficient)
• Cybersecurity, including encryption and authentication (Thorough Knowledge/Fully Proficient)
• Cloud Computing (Thorough Knowledge/Fully Proficient)

Behavioral Skills:

• Active Listening, Attention to Detail, Customer Service
• Prioritization, Problem Solving, Effective Verbal and Written Communication

Competencies:

Other Information:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.