Specialist, Student Account Services

Position is responsible for assisting the Director and Assistant Director in the billing and collection of accounts receivables and other related activities.

Primary Duties and Responsibilities:

• Process registration paperwork, enter charges and credits on students’ accounts, prepare journal entries as needed and verify eligibility for student discounts.
• Respond to inquiries from students regarding account balances, charges and credits, providing backup to support charges and making corrections as needed.
• Contact students, faculty, staff, and outside agencies to obtain and clarify information needed in relation to accounts.
• Assist in distribution of fee and billing of students, faculty, staff and third-party sponsors on a regularly scheduled basis.
• Facilitate TouchNet software including implementing Marketplace stores and products.
• Process student refunds, verifying accuracy of amounts and working in conjunction with Student Financial Aid and the Registrar’s offices.
• Assist students who call into the queue by reviewing the student’s account.
• Complete cash counts and create daily bank deposits.
• Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities

• Ability to efficiently operate a personal computer and associated software (Outlook, Word, Excel, etc.) and Ellucian Banner.
• Ability to communicate effectively and appropriately.
• Ability to maintain confidentiality of records and information.
• Ability to interact in an effective and appropriate manner with various populations, the University community and the public.
• Ability to detect and correct grammatical and spelling errors in written correspondence.
• Ability to maintain files accurately, in paper and in software programs.
• Ability to handle multiple tasks simultaneously.
• Ability to learn and follow state guidelines and APSU policies/procedures.
• Ability to make mathematical computations quickly and accurately.
• Ability to accurately prepare reports and maintain records.
• Ability to plan, prioritize and meet deadlines

Required Minimum Qualifications:

• A minimum of two years of work experience in Accounting/Accounts Receivable, Business, and/or Billing.
• Strong analytical skills.
• A background and credit history check will be required of the successful applicant.

Physical Requirements:

• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.