Speciality Client Partner - Manufacturing/High Tech (Remote)

Serve as the trusted advisor to senior executives, strengthening relationships and ensuring Launch remains aligned with client business priorities. Lead strategic account planning and executive business reviews, ensuring clients see measurable value and impact from Launch engagements. Grow revenue within existing accounts through consultative and solution-based selling, cross-sell, and upsell aligned to client needs. Partner with internal teams (delivery, design, product, engineering) to ensure seamless execution and exceptional outcomes. Act as a liaison between clients and internal teams, effectively communicating requirements, managing expectations, and ensuring alignment throughout the project lifecycle. Co-create client roadmaps and value metrics that track impact over time. Maintain oversight of account health, including satisfaction, retention, and long-term growth opportunities. Manage portfolio P&L, ensuring account profitability and financial health. Act as the voice of the client within Launch, influencing internal strategies and priorities to better serve clients. Mentor and support teams working across your accounts to ensure continuity, quality, and client delight. 10+ years of experience in account management or client relationship leadership within consulting, digital services, or technology firms. 5+ years' experience selling in digital product design, user experience, research, and innovation areas. Knowledge of digital transformation, product-led approaches, and innovation strategies. 8+years of experience in MFG/Hi Tech. Familiarity with modern software development lifecycles and digital delivery methodologies. Strong business acumen, with the ability to connect technology to business outcomes. Exceptional communication, negotiation, and executive presentation skills. High emotional intelligence and relationship management expertise.