Specialty Care Coordinator, Registration/Front Desk

Pay Range:

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

• Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care.
• Assesses self-management skills of patients and caregivers and encourages wellness and autonomy through support, training and coordination of community and/or referred services.
• Communicates regularly with patients and caregivers regarding Plan of Care (POC).  
• Responsible for management and coordination of internal and external referrals.
• Acts as a communication portal between patients and their care team, sharing lab results to patients, generates patient letters, and completes relevant forms as needed. 
• Preformed patient outreach- either by telephone or text encouraging patients to schedule with care team.
• Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care.
• Facilitates efficient clinic flow and utilization.
• Tracks and maintains case management and coordination data.
• Monitors normal patient progress and tracks outcomes using SEARHC standards of performance and care. 
• Advocates for patient and patient caregivers at service-delivery level, empower patient decision-making and self-care, and addresses patient needs in a timely manner. 
• Facilitates patient outreach utilizing patient health and quality data.
• Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies. 
• Identifies community resources, fosters partnerships, and utilizes resources effectively. 
• 50 % of the job will require referral management work, 25% performing patient outreach, and 25% care team communication.
• Other duties as assigned.

Education, Certifications, and Licenses Required

• Associate’s degree or 2 years of college preferably in social work, social services, healthcare administration, business administration, or related field OR 2 years of relevant professional experience may be exchanged for a degree or course work.
• A Bachelor’s degree in a relevant field may be exchanged for all required experience.
• Basic Life Support preferred.

Experience Required

• 2 years of healthcare, behavioral health, dental, or relevant administrative experience .

• Internal candidates with at least 2 years of experience working in a front or back-office role may be considered for this role.

Knowledge, Skills, and Abilities:

Knowledge of

• Available services at SEARHC, other tribal health organizations in Alaska, and community. 
• The clinical process and the ability to apply this knowledge in the working environment. 
• Customer service principles. 
• Safety and infection control principles. 

Skills in

• Assessment, anticipation of needs, and data collection. 
• The use of equipment such as computers and medical equipment. 
• Oral and written communications. 

Ability to

• Work in teams- Providers, Nurses and other healthcare personnel

Other Qualifications:     

• Excellent communication and interpersonal skills
• Strong organizational & time management abilities
• Teamwork
• Proficient in EHR systems

Required Certifications:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!