Specialty Infusion Provider Liaison (Merrimack Valley / Northern, MA / Southern NH

Suite Life Health & Wellness LLC is a rapidly growing regional network of Ambulatory Infusion Centers that specialize in treating patients with autoimmune and other chronic diseases. Unlike national, corporate-owned infusion chains, Suite Life is a local company that is independently owned and operated. Decisions are made based on the patients and providers that we serve. Suite Life is dedicated to improving patient access to chronic and rare-disease therapies. We partner with physicians, practices, patients, and payers to provide high-quality infusion services in a convenient, patient-centered environment.

We are seeking a relationship-driven healthcare professional to join our growing team as a Specialty Infusion Provider Liaison. This role is ideal for candidates with experience in specialty pharmacy, home infusion, biologics, infusion services, patient access, provider relations, or healthcare business development. This is a highly visible field-based position responsible for developing physician partnerships, growing referrals, and serving as a trusted resource to provider offices throughout Merrimack Valley / Northern Massachusetts and Southern New Hampshire.

The Specialty Infusion Provider Liaison develops and executes a territory plan to generate patient referrals from physicians and other healthcare providers and serves as a trusted point of contact for referral sources and their patients. This role is best suited for a self-motivated, highly accountable professional with existing relationships and contacts in the local healthcare community and prior sales or liaison experience to build upon. The ideal candidate understands chronic and rare-disease medications, the prior authorization processes, payer challenges, site-of-care considerations, and the provider office environment. Success in this role requires a consultative approach, strong communication skills, and the ability to identify opportunities that improve patient access while supporting practice goals. This role is trusted to manage a territory and a schedule with minimal oversight.

Responsibilities:

Provider Relationship Development

• Develop and maintain relationships with neurologists, rheumatologists, gastroenterologists, immunologists, endocrinologists, dermatologists, and other specialty providers.
• Conduct regular in-person office visits throughout assigned territory.
• Deliver education regarding infusion services, specialty therapies, referral processes, and patient access resources.
• Build long-term strategic partnerships with key referral sources.
• Build and maintain relationships with manufacturers, their sales reps and clinical support teams, and others in the medical community.
• Serve as the connection between referring providers, patients, and the Suite Life care team. 

Business Development & Territory Growth

• Execute territory growth strategies to increase referrals and market awareness.
• Identify new provider opportunities and develop account plans.
• Track referral trends, market opportunities, and competitive activity.
• Represent Suite Life at conferences, networking events, and industry meetings.
• Collaborate with leadership on expansion opportunities and growth initiatives.
• Attend sales meetings, conference calls, and training sessions as needed.

Referral & Patient Access Support

• Educate provider offices on referral workflows and therapy onboarding.
• Assist practices in navigating site-of-care optimization opportunities.
• Collaborate with intake, nursing, reimbursement, and operations teams to ensure a seamless referral experience.
• Support offices with reimbursement, access, and authorization-related questions.
• Troubleshoot barriers that may delay patient treatment.
• Serve as a trusted resource for the local medical community.
• Develop relationships with patient support groups and organizations to promote Suite Life's services, and represent Suite Life at community health fairs and networking events.

Account Management

• Provide ongoing communication regarding referral status and patient outcomes.
• Develop customized solutions for provider partners.
• Maintain CRM activity and territory reporting.
• Develop and manage patient census reports.
• Monitor performance metrics and referral growth goals.
• Use data analytics to identify and target new referral opportunities.
  
  

Qualifications

• Bachelor's or Associate's degree, or equivalent healthcare licensure and experience.
• 3+ years of experience in one or more of the following: 
  • Specialty Pharmacy
  • Home Infusion
  • Ambulatory Infusion
  • Healthcare Business Development
  • Provider Relations
  • Pharmaceutical Sales
  • Patient Access or Reimbursement Support
• Proven ability to build provider relationships and grow business partnerships.
• Strong presentation and communication skills.
• Ability to travel throughout assigned territory.

Preferred

• Experience supporting biologics, IVIG, SCIG, neurology, rheumatology, gastroenterology, immunology, or rare disease therapies.
• Knowledge of prior authorizations, specialty medications, and infusion workflows.
• Experience working with an internal territory team.
• Existing provider relationships within Massachusetts and Southern NH.
• CRM and data analytics experience.

Within the first year, the successful candidate will:

• Establish meaningful relationships with key specialty practices.
• Increase referral activity across assigned territory.
• Become a trusted resource for physicians and office staff.
• Help improve patient access to specialty therapies.
• Contribute to the continued growth of Suite Life Infusion locations throughout Southern New England.