Specialty Testing Customer Service Support Rep-Work from Home

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!

Basic Purpose:

Labcorp Specialty Testing team has an exciting career opportunity for a Customer Service Support Representative. This fast-paced work-from-home position is part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone.

Duties and Responsibilities:

Ability to work in a high call volume environment, averaging ~75 calls per day from patients, doctor’s offices and/or private insurance carriers

Ability to research and communicate complex information in a clear/concise manner

Ability to navigate and work in multiple systems/websites simultaneously.

Provide assistance to prospective clients and patients, regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing (telephone interactions)

Receive and process credit card payments over the phone, adhering to PCI compliance protocols

Initiate payment plans for patients for outstanding balances

Document telephone conversations clearly and accurately in the respective systems

Update and maintain records in the billing system, including the review of accounts, payment collections and case notes

Maintain patient confidentiality and adhere to HIPAA guidelines/regulations

Assist with other duties as assigned

License/Certification/Education:

Recommended:

High school diploma required

Associate or bachelor’s degree preferred

1-3 years of applicable experience

General knowledge of appeal processes (medical records, adjustments, payments)

Experience with Laboratory Billing (LCBS) Artiva and EPS-Patient Call Payment Portal, desired

Ability to interpret and apply understanding of insurance explanation of benefits (EOB)

Working knowledge of prior authorization, a plus

Understanding of Women’s Health & Genetics Moms Helping Moms of Tomorrow processes, a plus

Competencies:

Ability to work and learn in a fast-paced environment

Excellent verbal and written communication skills

Able to follow established program protocols and procedures

Knowledge of professional medical billing and collection practices required

Previous customer service experience handling high call volume preferred

Knowledge of CPT and ICD9 codes highly preferred

Computer proficiency -- MS Windows, MS Office, and database experience

Experience with Laboratory Billing and Laboratory Information System (LIS) desired

Medicare/Medicaid billing experience preferred

Must be organized and detail-oriented

Ability to review large amounts of data for accuracy

Proficiency navigating multiple computer screens and applications

Bilingual in English and Spanish highly desirable

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

Remote Technical Requirements:

Internet speed of at least 50 megabytes per second

No satellite internet

Ability to connect equipment to router/modem with Ethernet cord

Equipment cannot be connected through Wi-Fi

Ability to work the following schedule: Monday-Friday 7:30am - 4:00pm PST / 10:30am – 7:00pm EST

Application Window: 5-1-24

Pay Range: $15-$19/hr (State minimum wages apply)

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) .

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/hipaa-privacy/web-privacy-policy) .