Splicing/Service Technician

The Company

Positioned in Michigan's beautiful Upper Peninsula, Brimley MI, locally-owned and operated Hiawatha Telephone Company is currently seeking the ideal candidate to join its successful team as a Splicing/Service Technician.

Hiawatha Telephone Company, a division of Hiawatha Communications Inc., has been in operation for over 100 years and still growing. What started as a telephone and electric utility service now provides advanced telecommunication services, including 7000+ Jamadots high-speed internet subscribers. Hiawatha Communications connects rural communities across Michigan’s Upper Peninsula through their robust fiber-optic network.

We are a “people first” organization, our Service Team’s mission is putting our customers at the center of everything we do. We hire exceptional individuals that are committed to taking everyday interactions to the next level and delivering great experiences that leave lasting impressions.

Job Overview

Locally-owned and operated Hiawatha Telephone Company is currently seeking the ideal candidate to join its successful team as a Splicing/Service Technician (SST).  Splicing Service Technicians are responsible for providing top-notch customer service in all outside plant operations, including, but not limited to: Customer premises, fiber huts, and field operations.  Primary functions include but are not limited to; construction and maintenance of our ever-growing fiber network, troubleshooting fiber optic issues, determining fault locations, and making necessary repairs to restore fiber services.  

Job Roles & Duties

Job duties are varied and include several tasks related to installing, repairing, and maintaining residential and business telecommunication systems and internet operations. Interaction with co-workers and/or subscribers shall be performed with the highest level of service, respect, and customer care.  SSTs work with subcontractors to coordinate response tasks to complete fiber construction projects, connect, troubleshoot, and test customer's wireless internet connection at the subscriber's premise while providing the best recommendations on where to place modems and other peripherals associated with an in-home or business internet connection and/or telephone connection. In addition, SSTs work closely with inter-department core teams to process orders, complete projects, and also fulfills tasks independently. 

Required Skills

***The Company is willing to train a person who has the ability, aptitude, and desire to learn.***

• Telco/Plant Operations Carrier Trunk Systems


• Utility Construction IP Technologies


• Electrical Technology Utility Locating


• Fiber Optic Network Systems LAN/Ethernet Wiring


• Fiber and Copper Splicing


• Excellent in communicating both in writing and verbally


• Strong attention to detail


• Ability to follow written and verbal instructions


• Recordkeeping


• Data entry


• High-level of customer care and service

Education

High School Diploma or Equivalent (Required)

2+ years' experience (Preferred)

Vocational Training or Apprenticeship (Preferred)

Benefits

Competitive compensation and benefits package includes: Medical, Dental, Vision, and Retirement Plans, as well as paid time-off.  

Health & Retirement Benefits:

• 401(k)


• 401(k) matching


• Retirement & Savings Plan (Pension)


• Dental insurance
  


• Health insurance


• Health savings account (Section 125)


• Life insurance
  


• Retirement plan


• Vision insurance

Time Off Benefits:

• Paid Holidays


• Sick Leave Accrual


• Vacation Grant


• Personal Days


• Bereavement

Schedule:

• 8 hour shift


• Monday - Friday


• On call


• Overtime

HCI is a community oriented business that recognizes employees as its most valuable asset. If you are looking for a place to thrive in an innovative, family environment, as well as a challenging and empowering career, you have landed in the right place. We look forward to learning more about you!