Sports Club Attendant

POSITION: Sports Club Attendant

DEPARTMENT: Sports Club

REPORTS TO: Fitness Supervisor, Fitness Director

SCHEDULE REQUIREMENTS:

• Core Set Hours: Weekdays from 1:00 PM – 9:00 PM, and Saturdays & Sundays from 1:00 PM – 7:00 PM.
• Shift Flexibility: This is a position that requires a primary professional commitment. In addition to core hours, applicants must have open availability to cover alternative or additional shifts as operational and scheduling needs arise.

JOB SUMMARY:  

Royal Oaks Country Club is seeking a reliable, high-energy Sports Club Desk Attendant to manage our front desk operations. As the face of the club, you will welcome members, handle inquiries, and ensure smooth daily operations. Because consistency and club coverage are vital to our members' experience, we require an attendant who can dedicate themselves fully to this schedule and step in to assist with shift coverage when necessary.

KEY RESPONSIBILITIES:

• Greet members and guests with a welcoming, professional attitude.
• Check-in members, process payments, and manage court or class reservations.
• Maintain a clean, organized front desk and lobby area.
• Answer phone calls and respond to member inquiries accurately.
• Maintain open, flexible availability to cover peer shifts or extended hours as needed by management.

JOB TASKS:

• Acknowledge and greet everyone who enters and leaves fitness center facilities.
• Properly open and close the fitness center each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Accurately use Jonas Management and Jonas Activity Management system.
• Provide detailed descriptions of professional services, treatments, packages, services, facility features and hours of operation.
• Answer the phone promptly and use the member’s name throughout the phone conversation.
• Maintain eye contact when addressing external and internal guests.
• Handle member and guest questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well-organized work area.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Assist in all areas of fitness center operation as requested by management.
• Communicate to management any and all occurrences involving staff or members/guests in the fitness center that require attention.
• Performs all work-related duties as assigned by supervisor or Fitness manager.  

QUALIFICATIONS:

• Must be able to reliably work the established core weekday and weekend      schedule.
• Unrestricted availability to accept additional shifts to ensure full club coverage.
• Strong communication, computer, and customer service skills.
• Ability to multitask in a fast-paced environment.

WORKING CONDITIONS:

• Fitness Center Setting
• Service Desk

SPECIAL REQUIREMENTS:

• Ability to keep information confidential
• Available to work throughout the week, weekends, and holidays,
• Must possess honesty, integrity and outgoing personality
• Must be courteous, tactful at all times and treat others with kindness and respect
• Ability to appear for work on time
• Ability to interact well with co-workers
• Ability to understand and follow rules and procedures
• Ability to follow directions from a supervisor
• Professional and personable demeanor as well be proactive
• Excellent communication and supervisory skills
• The ability to handle multiple functions simultaneously
• Self-motivated, works well independently and must be proactive
• Maintain a “sense of urgency”.

PHYSICAL FUNCTIONS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to stand, walk, climb stairs, kneel, stand up to eight hours per day.
• Use hands to finger, handle, or feel objects, tools and/or controls.
• Reach with hands and arms.
• Hearing and talking sufficient enough to communicate with members, guests, vendors, and staff.
• Specific vision abilities include close vision, vision sufficient enough to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to push, pull or lift up to 50 lbs.
• Occasional need to assist with lifting heavy weights to replace to proper racks.
• Frequent tidying of locker rooms and fitness areas are requirements of this leadership position

EDUCATION AND EXPERIENCE REQUIREMENTS:

• CPR and First Aid certification required.

**Note All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.