Sports Club Attendant (Evening/Weekend)

POSITION: Sports Club Attendant (Evening/Weekend )

DEPARTMENT: Sports Club

REPORTS TO: Sports Club Supervisor, Fitness Director

**Please note that this is an Evening/Weekend position and as such candidates for this position MUST be able to work both Saturdays and Sundays, and every other Fridays (6-9 p.m.) as well as some weekday evenings as needed. 2-4 shifts available.**

JOB SUMMARY:

The front desk attendant is the first point of contact for the fitness center, responsible for greeting all members and guests in a friendly, professional manner, answering telephone calls in the same manner. The front desk is “mission control” for the fitness center. Therefore, this position is responsible for providing information on all fitness center services and programs and taking reservations for professional services and court reservations.

INTERACTION:

• Frequent interaction with members and guests.
• Occasional interaction with vendors
• Frequent interaction with assigned staff and club departments.

JOB TASKS:

• Acknowledge and greet everyone who enters and leaves fitness center facilities.
• Properly open and close the fitness center each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Accurately use Jonas Management and Jonas Activity Management system.
• Provide detailed descriptions of professional services, treatments, packages, services, facility features and hours of operation.
• Answer the phone promptly and use the member’s name throughout the phone conversation.
• Maintain eye contact when addressing external and internal guests.
• Handle member and guest questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well-organized work area.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Assist in all areas of fitness center operation as requested by management.
• Communicate to management any and all occurrences involving staff or members/guests in the fitness center that require attention.
• Performs all work-related duties as assigned by supervisor or Fitness manager.

MATERIAL HANDLING:

• Regular daily functionality

WORKING CONDITIONS:

• Fitness Center Setting
• Service Desk

SPECIAL REQUIREMENTS:

• Ability to keep information confidential
• Available to work throughout the week, weekends, and holidays,
• Must possess honesty, integrity and outgoing personality
• Must be courteous, tactful at all times and treat others with kindness and respect
• Ability to appear for work on time
• Ability to interact well with co-workers
• Ability to understand and follow rules and procedures
• Ability to follow directions from a supervisor
• Professional and personable demeanor as well be proactive
• Excellent communication and supervisory skills
• The ability to handle multiple functions simultaneously
• Self-motivated, works well independently and must be proactive
• Maintain a “sense of urgency”.

PHYSICAL FUNCTIONS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to stand, walk, climb stairs, kneel, stand up to eight hours per day.
• Use hands to finger, handle, or feel objects, tools and/or controls.
• Reach with hands and arms.
• Hearing and talking sufficient enough to communicate with members, guests, vendors, and staff.
• Specific vision abilities include close vision, vision sufficient enough to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to push, pull or lift up to 50 lbs.
• Occasional need to assist with lifting heavy weights to replace to proper racks.
• Frequent tidying of locker rooms and fitness areas are requirements of this leadership position

EDUCATION AND EXPERIENCE REQUIREMENTS:

• CPR and First Aid certification required.

* Job Potential: This job could potentially become a full-time position if the person has child care experience and can work as a shared position.

**Note All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.