Sportsbook Writer

Essential Job Functions:  

• Always welcomes guests to the Sportsbook


• Responsible for being well-versed in the products and services offered by the Sportsbook Department and the ability to promote to the guests in a confident and professional manner any and all current promotions and events that are being offered


• Communicates and explains the wager process to new and existing guests


• Responsible for obtaining and balancing their own cash bank during their shift


• Responsible for placing, writing, cashing and processing tickets according to the cash handling policy and procedures


• Must maintain strict confidence of all confidential and proprietary information disclosed by Rivers Casino & Resort, team members and guests


• Complies with all internal controls and procedures that are related to department operations


• Ability to handle guest disputes, resolve complaints and difficult situations in a calm and patient manner


• Maintain cleanliness at their work station, in and around the Sportsbook Department.


• Ensure all gaming regulations, Title 31 and other policies and procedures are always adhered to


• Ensures compliance with regulatory controls both internal and external, including but not limited to, state and federal laws and the New York State Gaming Commission regulations


• Ability to investigate and assist guests with kiosk malfunctions and service interruptions in full compliance with New York State Gaming Commission and policy and procedures


• Performs all other duties as assigned

Qualifications:  

• Must be 21 years of age or older


• High school diploma or equivalent


• One or more years of customer service experience


• One or more years of cash handling experience (preferred)


• Excellent customer service and interpersonal skills


• Excellent communication skills, both written and oral


• Ability to communicate with the leadership team, team members, and guests


• Available to work flexible shifts, weekends and holidays


• Ability to obtain and maintain a New York State Gaming License