Spravato Case Manager

Transform Lives: Join Greenbrook Mental Wellness Centers as a dedicated hybrid SPRAVATO® Case Manager in CA!

At Greenbrook Mental Wellness Centers, a subsidiary of Neuronetics, Inc., we believe in a world where everyone has access to innovative and effective mental health care. As a leader in providing cutting-edge treatments like SPRAVATO®, we are seeking a compassionate and detail-oriented SPRAVATO® case manager to play a critical role in our mission. In this key role, will be the trusted guide who navigates the complexities of insurance, scheduling, and logistics, clearing the path so our patients can focus on their health.

If you're patient-focused and thrive in a collaborative environment, apply now for this full-time, Monday-Friday position!

Why Join Our Team?

• Real Impact: Directly support patients on their journey to recovery through innovative Spravato (esketamine) treatment.

• Competitive Compensation: Earn $26-29/hour (based on your education and prior experience).

• Comprehensive Benefits: Enjoy a generous package including 401(k) with company match, paid time off, and comprehensive medical, dental, and vision benefits.

• Dynamic Environment: Be part of a team focused on providing exceptional care working full-time from either our Temecula or Mission Valley center!

What You'll Do:

• Patient Advocacy: Manage the full patient case cycle for SPRAVATO® treatment, from initial consultation scheduling to post-treatment follow-up.

• Insurance & Billing: Handle all insurance authorizations, appeals, and follow-up, acting as a liaison between providers, patients, and insurance payers.

• Operational Excellence: Maintain provider schedules, coordinate initial script orders, and manage patient documentation in our EHR systems (AdvancedMD and Salesforce).

• Reporting & Analytics: Compile and present key performance indicators (KPIs) to leadership, tracking patient conversions, treatment counts, and insurance outcomes.

• Regulatory Compliance: Maintain knowledge of evolving insurance criteria and communicate relevant changes to key stakeholders. Adhere to all federal and state compliance requirements, including HIPAA and company policies

What You'll Bring to the Team:

• Clinical & Technical Aptitude: Clinical interviewing, clinical case management, experience with controlled substances and/or TMS/Esketamine administration preferred but not required.

• Technology Proficiency: Familiarity with EMR/EHR systems and Microsoft Office applications is preferred. Knowledge of billing software is a bonus. Experience with Cover My Meds is a plus!

• Collaboration & Communication: Experience working directly with MDs and strong communication skills are valued. Dedicated to collaborative teamwork and creative problem-solving.

• Adaptability & Growth: Ability to prioritize and manage multiple responsibilities with a focus on time and change management. Excellent organizational skills with acute attention to detail. Enthusiastic self-starter with a willingness to learn and provide flexible support.

• Patient Care Excellence: Capacity to maintain professionalism and compassion with a diverse patient population in a mental health setting.

• Experience: At least 1 year experience with medication authorizations and patient scheduling

• Education: A Bachelor’s degree is a plus; however, a High School Diploma or Associate's degree with Medical Assistant certification/licensure and relevant experience will also be considered.

Our Ideal Team Member:

• Proactive Collaborator: You take ownership, are flexible, find solutions, and communicate confidently with physicians.

• Patient-Centered Professional: You prioritize patients, have strong integrity and work ethics, and offer professional feedback.

• Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads.

Who we are:

At the forefront of mental health care, Greenbrook operates 95+ U.S. centers offering cutting-edge, FDA-cleared TMS (targeted electromagnetic stimulation for mood regulation) and Spravato® (for treatment-resistant depression and MDD with suicidal thoughts/actions). This innovative approach has already touched the lives of over 40,000 patients, with more than 1.3 million treatments administered.

To learn our WHY: https://youtu.be/yrr-wlFftT0 | Patient stories on HOW we transform lives: https://www.greenbrooktms.com/patient-stories

Over 16 million Americans are affected by depression. Greenbrook TMS is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team! 

*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

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