Sprinkler Service Manager

Description

Position Overview: The Service Sprinkler Manager reports directly to the Total Service Manager and plays a critical role in managing the Service Department. This position requires expertise in leadership, communication, problem solving, decision making, quality control, and technical support.

Responsibilities:

• Recruit, develop, and motivate a highly productive team of promotable technicians

• Be available to support technicians and service scheduler

• Understand workload and manage manpower as needed

• Ensure material is available and staged for service and truck inventory

• Ensure all company policies and procedures are followed

• Assist the scheduling coordinator daily to make sure that technicians are being scheduled effectively

• Review all completed work orders daily for quality control and efficiency 

• Review all inspection reports daily for accuracy

• Review open work orders weekly and provide a solution to resolve in a timely manner

• Ensure technicians are maintaining company vehicles in a safe and clean condition

• Set expectations to ensure customer expectations are met

Requirements

• Education: NICET certified, RME-I and TCEQ certified 

• Minimum of 5 years in technical field capacity within fire sprinkler with additional experience serving in a leadership capacity (i.e. Project Management, Field Superintendent, or lead role responsible for communicating with customers and within the company to coordinate successful execution of projects).

• Skills: 

o Strong organizational and communication skills.

o Proficiency in reading and interpreting permit drawings.

o Knowledge of sprinkler systems and backflows.

o Ability to lead and collaborate effectively with a team.

o Technical expertise in life safety systems.

o Strong focus on customer service in a team-oriented environment.