Sr. Account Manager

About the Role

The Senior Account Manager I role is a key strategic role responsible for driving customer success, overseeing complex accounts, and acting as a strategic partner between our customers, carriers, and internal operations teams. This role requires a proactive, self-motivated individual who thrives in a fast-paced, dynamic environment, adapts quickly to change, and consistently delivers solutions that align with customer and business goals. The Sr. AM will leverage strong industry knowledge, including market trends and spot bidding strategy, to drive growth and profitability while ensuring customers receive a best-in-class experience. They will also provide mentorship to team members, use data-driven insights to support decision-making (e.g., Tableau or similar analytics tools), and remain available for escalations beyond standard business hours when needed.

This position is based in our Chicago office and follows a hybrid schedule, working in office Monday, Tuesday, and Thursday with flexibility on remaining weekdays.

What the Candidate Will Do

• Build, manage, and strengthen strategic relationships with key customer contacts across multiple levels and functions.


• Serve as the primary point of escalation for complex issues, ensuring timely and effective resolution.


• Monitor and analyze market trends to provide customers with competitive, data-driven pricing and spot bid strategies.


• Use analytics tools (e.g., Tableau) to identify patterns, optimize account performance, and present insights to customers and leadership.


• Drive customer retention and growth by proactively identifying opportunities, offering solutions, and aligning strategies with customer goals.


• Oversee day-to-day operations for assigned accounts, ensuring compliance with service standards and regulatory requirements.


• Coordinate with internal teams to manage escalations, after-hours requests, and time-sensitive shipments.


• Provide mentorship and guidance to junior account managers to foster team development.


• Manage multiple high-priority tasks simultaneously while maintaining strong organization and attention to detail.


• Deliver on company KPIs and profitability targets through strategic account management.

Basic Qualifications

• High School Diploma or GED Equivalent


• At least 3 years of logistics, supply chain, account management or customer service experience in a customer-facing role.


• Ability to work outside of traditional 8–5 hours when needed to support escalations.

Preferred Qualifications

• Proven ability to manage complex accounts and resolve escalated issues/prior experience as an account manager.


• Strong knowledge of transportation/logistics operations and industry trends.


• Excellent communication and relationship-building skills across all levels of an organization.


• High degree of adaptability, organization, and self-motivation.


• Experience with Tableau or similar business intelligence/analytics platforms.


• Demonstrated success with spot bidding and applying market knowledge to pricing strategy.


• Leadership or mentorship experience within a team setting.


• Advanced proficiency within the Google Suite

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Illinois: The salary range for this role is between $54,000–$78,000. This role is also eligible for additional compensation through a Sales Incentive Plan (SIP), with employees meeting applicable business performance goals having the opportunity to earn approximately 25%–33% above base salary.

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.