Sr Account Manager

Overflow. The Most Powerful Giving Platform On The Planet.

Overflow

is the philanthropy platform for today-pairing modern technology with an uncomplicated approach to giving. We are a Series A startup founded in Silicon Valley with an audacious mission to inspire the world to give. We are backed by top-tier VC firms ( Uncork

,

Craft

&

Village Global

) and strategic angels & leaders within organizations like Hubspot, Golden State Warriors, Carta, Lyft, Stripe, & Venmo.We are addressing a $450B philanthropic market ripe for disruption. Overflow is a B2B SaaS company that unlocks net-new donations for nonprofits solving some of the most pressing problems we face as a civilization. We are working to make generosity frictionless across all asset classes and we are starting with stocks. Some of the top nonprofits in the world trust us and we are positioned to lead the market as a top payments provider. Learn more about

why we started this company

.
FOUNDING PRINCIPLES

Overflow was founded on the Ancient Christian Proverb 11:24 “The world of the generous gets large and larger.” It is teachings similar to this that guides, empowers, and directs our executive leadership team.
OVERFLOW CULTURE

Vision is where we are going & Culture is how we get there.
We endearingly call our team Flow Fam. Launching in 2020, we are a remote hybrid team with major hubs in Silicon Valley, California & Birmingham, Alabama.
Moving forward, our hiring focus will be the

San Francisco - Bay Area

as we expand our Headquarters and cultivate an in office work culture. Candidates’ willingness to relocate for this role is highly valued.
JOB DESCRIPTION

The Senior Customer Success Manager is responsible for building genuine, enduring relationships with Overflow’s enterprise customers, ensuring customer objectives are met and top logos are retained. The individual in this role is experienced in creating organizational change with senior management at enterprise companies and is motivated by delivering exceptional customer experiences.
Proactively manage a portfolio of Strategic customers, engaging them with high-touch activities including in-person events and meetings.
Develop and build strong relationships with key customer stakeholders and executive sponsors through programs such as steering committees, regular visits, reports, and events.
Understand customers’ needs and priorities to optimize the use of the Overflow platform and communicate those to the product and engineering teams as well as the broader Overflow team. Be the voice of the customer and provide internal feedback on how Overflow can better serve our customers.
Identify new opportunities with sales and renewal teams: up-sell, cross-sell, additional consulting and training.
Effectively communicate application features and product information for new releases and facilitate their adoption.
Collaborate closely with various cross-functional teams (Product and Engineering, Marketing, and Sales) to drive better results.
Bring senior individual contributor experience to the team and help coach and mentor customer success managers alongside the Head of Customer Success.
NON NEGOTIABLE QUALIFICATIONS

Alignment to Overflow’s mission to Inspire The World to Give founded on Christian Proverbs 11:24 “The world of the generous gets larger & larger.”
Agreement with Overflow Values which inspires Overflow Company Culture
Willingness to travel & participate in in person gatherings
Commitment to serving the evangelical Christian church space, alongside wider 501(c)3 non profit space
DESIRED TECHNICAL SKILLS & APTITUDES

You are deeply passionate and curious about the work of churches and nonprofits and how it can be accelerated through innovation and generosity.
Proven ability to collaborate and build strong relationships with customers especially at the Executive level
You care about the details and won't stop until a solution is found.
You engage clients and partners from a place of authenticity and empathy, seeking to creatively problem solve to meet customer needs.
You're an outstanding

verbal

communicator that knows how to think on your feet and work with a team to develop innovative strategies that further the partnership.
You're an exceptional

written

communicator with a talent for making clients feel known and understood, and an ability to craft comprehensive, well-informed communications.
You are exceedingly organized and are skilled in managing and following up on many tasks at once.
You are ready to move fast and learn fast!
Minimum 5 years’ experience in SaaS CS - ideally for a SaaS provider
B2B experience is a must.
Experience on the staff of nonprofits or churches a huge bonus!
Bachelor’s degree in a related field required
TECH STACK

GENERAL TEAM
Slack
Google Suite
Notion
Zoom
Pitch
CUSTOMER SUCCESS TEAM
Aircall
Internal Portals
Monday.com
OFFER LETTER

COMPENSATION PACKAGE

BASE SALARY

????

Payable on a bi-monthly basis & subject to all withholdings & deductions as required by law
EQUITY GRANT

????

Subject to approval by Board of Directors, 4 year vest, 1 year cliff
BENEFITS OFFERING

*These details are for information purposes and are subject to any company policy or plan changes
120 hours paid time off (PTO) earned on an accrual basis

????️
Generosity Fund

????
401(k) Plan
IRL Gatherings
Mental Health Stipend
RECRUITING PROCESS OVERVIEW

????
SUBMIT APPLICATION [30 MINUTES]
Review Focus
Experience
Qualification
Values Alignment
Submit Overflow Application via Typeform
All applications will be reviewed & advanced by HR Admin
Response Time : 2 weeks
I

nterview Focus
Functional Knowledge
Technical Depth
Customer-Centric
Cross-Functional
Culture Carrier
Scheduled by HR Admin with 2 Overflow Team Members
Response Time : 2 weeks
Interview Focus
Accountability
Culture Fit
Scheduled by team manager
Response Time : 3 weeks
Culture Fit
Compensation Package
Scheduled by VP of People
Response Time : 2 weeks
OVERFLOW

ANTI SELL

Instead of influencing you with our best sales pitch, hope our best anti sell will strength your convictions to join Overflow.

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