Sr. Account Manager

4MATIV Account Managers (San Antonio, TX)

We believe that transportation should never be a barrier to quality education, and we are building the technology, services, and unique business model to close that gap.

School transportation is traditionally expensive, unreliable, low-tech, inflexible, burdensome to manage for schools on their own, and a pain point for families. Vendors and schools don’t take a holistic, multi-modal and sustainable approach – and are not able to strategically manage service for performance or to design, source and deploy service models that can fully meet their mobility needs. Furthermore, schools and vendors don’t look to collaborate across geographies to generate economies of scale that could help everyone.

At 4MATIV, we work with our K-12 customers to offer technology, customer service, and a diverse spectrum of more flexible, transparent, affordable and reliable transportation services – aggregating and centrally managing services across schools and with a multitude of supply/vendor options.

We are growing our operations in

San Antonio, TX _

and are therefore looking for a Sr. Account Manager to take on critical new and existing school relationships in SY2024-2025 and to help us grow our impact! _

RESPONSIBILITIES

·

Customer Relationship Management:

Manage the relationship and daily communications with your assigned schools as the primary point of contact. Maintain constant, clear, and responsive communications throughout the duration of the contract, marshalling resources and supports from across the organization to deliver on all our commitments and ensure success and contract renewal.

·

Needs Assessment & Service Design:

Uncover your school’s needs, wants, service parameters and goals and work with 4MATIV operations and account directors, safety, routing and product teams to ensure service at the beginning of the year is put into place to meet all service requirements and that solutions evolve as the year goes on. Maintain a deep and detailed understanding of your school’s service details, highest needs students, and challenge areas. Ensure service change requests are resolved on schedule and all communications complete with all affected parties weekly.

·

Service Assurance & Problem Solving:

Monitor regular operational performance and services to your schools to ensure all needs are met and the school is receiving top quality support and results. Engage regularly to understand your school’s challenges, research issues, and work with 4MATIV operations and account directors, safety, the call center & ops team, routing team, data ops and product teams to ensure timely solutions are put into place.

·

Contract Retention and Business Development:

Ensure contract renewal and look for opportunities to grow 4MATIV’s offering and services with your client schools. Identify other potential customers in your service area, introduce them to the 4MATIV technology and service offerings. Work to identify and evaluate potential new vendors in your service area with support of 4MATIV operations and account directors and the safety team. Work across schools where applicable to look for opportunities for cross-school efficiencies and collaboration.

·

Technical Product Configuration and Support:

Ensure 4MATIV’s TOMS system is properly configured for your client schools, including users and permission, hotlines, text groups, checks of student data, accommodations, calendars, early releases, special routes and notes, and other unique considerations. Support TOMS training and ensure all school users are trained in and exhibit proper system use.

WHAT YOU’LL NEED

·

Belief in our mission.

A desire to do good and make an impact. Our ideal candidate is compelled by the problem we are solving for schools and families, and interested in contributing to the solution.

·

Commitment to Results:

A relentless desire to exceed goals and provide a high standard of work. Self-motivation and an action-orientation. A willingness to get whatever support is necessary from across the organization and pursue issues through to resolution and results without a need to take credit. A capacity to prioritize work based on the most pressing client needs.

·

Care & Service Orientation:

A demonstrable and intense care for the highest quality of service, unflappable respect and goodwill towards our customers – even in challenging interactions, and a humble and non-defensive disposition when accepting criticism on behalf of an operation and owning failures.

·

Strong Interpersonal Skills:

Sense of humor and ability to work in a dynamic environment with different types of customers – from superintendents and company CEOs to drivers, and students & families experiencing homelessness.

·

Strategic Vision and Agility:

Ability to think strategically, anticipate future consequences and trends and incorporate them into service delivery.

·

Leadership:

Capacity for managing, leading, and persuading people. An ability to connect with people both on an individual level and in large groups; and a capacity to enforce accountability. A demonstration of sound judgement and resolve in challenging situations.

·

A Collaborative, Partnership Mindset:

A desire and ability to collaborate across 4MATIV teams and to deepen our partnership with schools. Ability to receive and give constructive feedback in order to improve service and get results for customers.

ABOUT 4MATIV Technologies, Inc

4MATIV provides comprehensive and integrated transportation management and technology solutions for schools, districts, and others in the education ecosystem. We aim to save schools money, to enhance compliance and safety, and to remove the headaches that transportation induces for schools and families. Ultimately, we aim to transform transportation systems from a liability into an asset schools can leverage to expand learning opportunity, and to do so using state-of-the-industry technology that we are building in-house.

Our core work is managing mobility services through subcontracted vendors and providing routing, data, customer service, strategic support, technology for 40+ school clients in Minneapolis-St. Paul, Houston, Indianapolis, and Phoenix. We are also currently engaged in a consultative capacity with charters, large districts, and other education clients in Washington DC, Cincinnati, Indianapolis, Phoenix, Houston, Rhode Island, Las Vegas, South Carolina and New York to identify efficiencies and service improvements, improve supply options, and redesign services for sustainability.

WORKING AT 4MATIV

· Join a small team (currently there are 20 of us) of passionate problem solvers.

· Help us build a company culture that’s inclusive, friendly, and committed to continual learning.

· Competitive salary and health benefits, as well as a generous vacation policy.

· Account Managers currently work on the ground in Minneapolis/St. Paul, Indianapolis, and Phoenix and travel to client or vendor sites as needed. Work hours are tightly tied to school operational schedules and calendars. Otherwise, there is general flexibility in work location and schedule, and most work with the central 4MATIV support team is remote with some travel to MN annually for team members working elsewhere. The Minnesota team works flexibly leveraging a dedicated office and co-working space in Northeast and Downtown Minneapolis.

Salary Range: $80,000 - 100,000/annually based on experience

To inquire, email [email protected]

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k)

Dental insurance

Flexible schedule

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Experience level:

8 years

Schedule:

8 hour shift

Monday to Friday

Travel requirement:

Travel

Application Question(s):

What is the career accomplishment you are most proud of?

Location:

San Antonio, TX (Required)

Work Location: Remote

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