Sr. Account Manager, Employee Benefits

Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate need for a Sr. Account Manager, Employee Benefits in our Fort Worth, TX office.

We are looking for a knowledgeable and enthusiastic benefits professional who can provide exceptional service to our clients and insureds, while enjoying a team-oriented culture and excellent work/life balance! This high-level position will partner with account managers, sales producers, and other support staff to achieve new business goals and ensure total client satisfaction and retention. This individual will act as a liaison between clients and carriers and other service vendors and build and maintain relationships with key contacts, while supporting a full book of business, including medium to large accounts across diverse industries.

Other duties include:

Rate and quote new business and renewal policies
Gather information from clients to prepare RFP's and request alternate plans and quotes from carriers
Prepare documents and materials for open enrollment meetings
Answer coverage and policy-related questions; assist with claims and troubleshoot coverage or billing issues
Ensure client compliance in accordance with ERISA, COBRA, HIPAA, and ACA laws
Assist clients with the setup and implementation of new technology systems, such as online enrollment and benefit administration systems
Assist with establishing company wellness programs and initiatives.

Skills:

Exceptional interpersonal and customer service skills to build client and carrier relationships
Strong verbal and written communication skills
Ability to multi-task and handle competing demands and priorities
Independent self-starter with excellent time management skills to meet goals and deadlines
Strong attention to detail
Ability to clearly present information in one-on-one or group settings
Handle personal and medical information confidentially and in compliance with HIPAA laws
Intermediate to advanced computer literacy, including Word, Excel, and PowerPoint
Working knowledge of Agency Management System required
Benefit technology/administration systems experience required

Required Experience:

Minimum 5 years' experience with employee benefits preferred
Must have current Life and Health license
Professional designations, such as CEBS, are desired, but not required

Perks & Benefits:

Generous employee benefits package which includes a robust wellness program
Employee ownership opportunities (ESOP)
Growth and development – advancement within the company
Excellent work/life balance

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