Sr. Analyst Gift Card Fraud

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Sr. Fraud Analyst – Gift Cards is responsible for all data, processes, and strategy around Gift Card fraud mitigation at The Home Depot. The Sr. Fraud Analyst will engage in fraud mitigation efforts for both victim-assisted fraud and third-party Gift Card fraud by collecting, interpreting, and analyzing data from multiple sources using multiple tools, systems and statistical techniques and turning the results of this work into actionable recommendations. They will lead projects to implement recommendations, develop processes and training related to Gift Card fraud for front-line associates, and collaborate with internal and external partners on Gift Card fraud investigations. The Sr. Fraud Analyst will need to have a deep understanding of the gift card space and be able to independently create and monitor reporting to identify performance levels, opportunities, and anomalies in the data and present these findings to multiple levels of leadership.

Key Responsibilities:

• 30% - Complex Data Investigations - Perform complex data investigations and analyses to identify current Gift Card Fraud mitigation gaps and design and implement countermeasures, develop new fraud reporting as necessary, and assist with data requests involving gift card data sources.
• 10% - Cross-functional Collaboration - Collaborate with internal partners such as AP, Corporate Security, IT, Legal, Gift Card Business to provide support for Gift Card initiatives and investigations.
• 20% - Maintain Fraud Decision Logic - Maintain and improve on Gift Card Fraud decisioning logic. Tasks include designing and implementing rules and rulesets, building out reporting to understand efficacy of rules, and monitoring ongoing fraud trends.
• 10% - Process Improvement - Improve Gift Card fraud prevention tools and processes through analysis, technical expertise, project leadership, and presentations to internal and external partners.
• 30% - Risk Management and Fraud Prevention - Own the processes and fraud prevention strategies around all gift card purchase and redemption channels.

Direct Manager/Direct Reports:

• This position typically reports to the Manager, Fraud.
• This position has 0 direct reports.

Travel Requirements:

• No travel requirement.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
   

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
   

Minimum Qualifications:

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite.
• Working knowledge of Tableau.
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Ability to draw accurate conclusions from financial documentation.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• Excellent written and verbal communication skills.
• 5+ years experience of work in data or analytical fields using enterprise wide datasets.
• Experience in gift card or payments fraud mitigation.
• B.S or higher in Applied Mathematics, Economics, Computer Science, Statistics or a similar field.
• Knowledge of statistics and experience using statistical packages for analyzing data sets.
• Basic experience using Python to automate processes and reporting.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
   

Preferred Education:

• No additional education
   

Minimum Years of Work Experience:

• 3
   

Preferred Years of Work Experience:

• 5

Minimum Leadership Experience:

• None
   

Preferred Leadership Experience:

• None

Certifications:

• None
   

Competencies:

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Engagement
• Drives Results
• Manages Conflict