Sr Analyst, People Operations

Interact with internal stakeholders to monitor support provided to employees and managers and ensure compliance with service level agreements and key performance indicators. Resolve complex employee life cycle inquiries and issues, audit and maintain data quality in various systems, develop process documentation, and support ongoing projects and initiatives. Audit, analyze, and maintain the overall quality of data in various systems Create process documents, training materials, and work instructions Proactively manage LOA cases to ensure required support for employees and managers Work with Occupational health and other providers to provide guidance to managers on health and sickness matters Continuously propose ways to improve existing policies and procedures Support the development of programs to promote wellness and reduce absenteeism across sites. Leave Communications & Escalations: Process requests escalated from our third-party leaves partner (Sedgwick) for FMLA exhaustion, leave denials, STD exhaustion, and paid parental leaves; coordinate pay shutoffs and transitions to personal leave or accommodations when leaves are denied or exhausted and although rare, manage job abandonment cases in partnership with HR Partners and Legal. Attendance & Corrective Action: Review and validate attendance issues for hourly employees and assist with progressive discipline associated with cumulative performance management and attendance in partnership with our Employee Relations team. Broader EC Team Contributions: Provide HR policy guidance, interpretation, and training on attendance, leaves, and accommodations. Schedule and coordinate meetings with employees, managers, People Leaders, and HR Employment Legal. Handle highly confidential activities and assist in completing legal reports. 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Ability to juggle competing priorities in a fast-paced, global environment Degree or certificate in HR or related field Experience with Workday and ServiceNow platforms Experience partnering with third-party leave administrators (e.g., Sedgwick) Project leadership or process improvement experience