Sr Analyst, Program Management

Sr. Analyst, Program Management
POSITION OVERVIEW:
This role within Program Management supports the execution and optimization of Asurion's largest client's insurance programs. Acting as a key connector across Legal, Product, Fraud, Marketing, Regulatory, Client Services team and Product teams to ensure programs are performing as intended and remain aligned with regulatory and business requirements.

This role requires a balance of structured problem- solving and hands-on execution. The ideal candidate is comfortable working in ambiguity, collaborating
across teams, and diving into details to solve complex, evolving challenges. Success comes from strong ownership, effective stakeholder management, and the ability to translate business needs into actionable solutions.

ESSENTIAL JOB SKILLS/DUTIES:
• Support the execution of the insurance component of the program operations, ensuring alignment with program design and business goals
• Serve as the strategic partner to the Client Services Team, and interface with the client to assess, refine, and optimize program execution.
• Lead program governance and structure, proactively identifying risks, gaps, and opportunities for improvement
• Coordinate across Client Services, Legal, Product, Fraud, Marketing, and Regulatory teams
• Partner with Regulatory to ensure programs remain compliant and do not trigger regulatory risks or thresholds
• Support the launch and operationalization of new products and program enhancements
• Perform ad hoc and structured analyses to inform strategic decisions
• Support the Average Claim Cost (ACC) Center of Excellence by enabling teams to understand, adopt, and report on ACC performance
• Develop and deliver clear, concise reporting and insights to internal leadership and external clients

SKILLS:
Technical Skills:
• Strong analytical and problem-solving capabilities with experience in data analysis
• Proficiency in SQL and working with large datasets preferred
• Ability to synthesize complex data into actionable insights
• Proficiency with Microsoft Office products.

Soft/Leadership Skills:
• Strong communication skills with the ability to influence senior stakeholders and clients
• Demonstrated ability to lead through influence in a cross-functional environment
• Proven ability to manage multiple priorities in a fast-paced, ambiguous environment
• Strong relationship-building skills across internal and external stakeholders
• Strategic thinker with the ability to translate business needs into operational solutions
• Self-directed with a high degree of ownership and accountability

EDUCATION AND EXPERIENCE:
Required Education and Experience:
• Bachelor's degree in Business, Finance, Accounting, Economics, Engineering, or related field
• 2+ years of experience in consulting, analytics, pricing, finance, or related field