Job Description

SUMMARY

Responsible for owning and operating the Supply Chain Control Tower and supporting processes to enable end-to-end visibility, execution monitoring, and rapid response to operational risks and disruptions. This role combines analytics, process ownership, and cross-functional coordination to ensure effective planning execution, continuous improvement, and real-time issue resolution across the distribution network. Acts as a key liaison between Distribution Centers (DCs), Logistics, Planning, and cross-functional partners to drive performance, alignment, and operational resilience. Reports to the Senior Manager, Supply Chain Planning.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Control Tower Ownership & KPI Management

• Owns end-to-end Supply Chain Control Tower process and tools.
• Maintains and interprets KPI dashboards to assess execution health and risks.
• Continuously improves Control Tower processes using DC feedback and best practice benchmarking.

Execution Monitoring & Risk Management

• Monitors daily execution and provides real-time performance visibility.
• Acts as primary point of contact for execution, escalation, and issue tracking.
• Identifies risks and drives mitigation with cross-functional teams.

Business Continuity & Disruption Response

• Facilitates Business Continuity Management processes.
• Leads real-time response to operational disruptions.
• Drives post-event reviews and continuous improvement actions.

Planning Council Governance

• Manages SC Planning Council forum including inputs, facilitation, and follow-ups.
• Maintains action register and ensures communication across teams.

Continuous Improvement & Innovation

• Leads Control Tower continuous improvement initiatives.
• Supports AI-enabled case management and issue resolution development.

Analytics & Decision Support

• Provides data-driven insights and recommendations.
• Maintains analytical tools and supports planning reviews.

QUALIFICATIONS

• Strong analytical and problem-solving skills.
• Experience with Control Tower operations and KPI management preferred.
• Understanding of supply chain and disruption management.
• Advanced Excel; SQL or visualization tools preferred.
• Strong communication and leadership skills.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in relevant field.
• 4–7 years supply chain or analytics experience in distribution/logistics.

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